Iolanda Montano
Toronto,ON
Summary
Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Ascari
Toronto, ON
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Server
Harbour 60 Steakhouse
Toronto, ON
07.2022 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Client Care Coordinator
Ignite Digital
Mississauga, ON
01.2020 - 12.2022
- Maintained accurate client records and updated contact information in the company database.
- Developed and implemented strategies for improving customer service standards.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Researched and wrote compelling copy that increased organic search engine traffic.
- Analyzed website analytics to identify opportunities for improving the user experience.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, & Facebook.
- Developed and implemented successful social media campaigns to support company objectives.
Education
Bachelor of Arts - International Development
Humber College
Toronto, ON05-2017
Bachelor of Science - Environmental Design And Urban Planning
York University
Toronto, ON05-2016
Skills
- Guest Engagement
- Positive and Professional
- Sales Techniques
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- Professional Appearance
- Google Analytics
- Content Optimization
- Client Communication
- Keyword Research
- User Experience
- Post Optimization
- Effective Organization
- Digital Media
Certification
- Smart Serve Certified
Timeline
Server
Ascari
05.2023 - Current
Server
Harbour 60 Steakhouse
07.2022 - Current
Client Care Coordinator
Ignite Digital
01.2020 - 12.2022
Bachelor of Arts - International Development
Humber College
Bachelor of Science - Environmental Design And Urban Planning
York University
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