INURI PEIRIS
Burnaby,BC
Summary
Dedicated customer service professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Seasonal FC Associate
Amazon Fulfillment Center
New Westminster, BC
10.2023 - 01.2024
- Efficiently receive and organize incoming inventory, ensuring accurate placement within the Amazon warehouse environment.
- Prepare customer orders for shipment, carefully packaging items and verifying order accuracy to meet Amazon's quality standards.
- Facilitate the loading of boxes onto trucks for timely delivery, maintaining attention to detail and adherence to shipping protocols.
- Utilize scanning technology to accurately read barcodes and follow on-screen prompts for various tasks, demonstrating adeptness with technological tools.
- Troubleshoot operational issues as they arise, proactively addressing challenges to maintain smooth workflow and minimize disruptions.
CRUISE GUEST REPRESENTATIVE
Destinations North America (DNA)
Vancouver, BC
04.2023 - 10.2023
- Greeted and checked in a high volume of guests daily, ensuring a smooth and efficient process and maintaining a high level of customer satisfaction.
- Adapted effectively to diverse guest needs and preferences in a fast-paced environment, delivering a seamless experience and reducing check-in time.
- Engaged with guests professionally and amicably, showcasing strong communication skills and receiving positive feedback for customer interactions.
- Maintained a well-groomed, friendly, and outgoing demeanor, contributing to a welcoming and inviting
atmosphere for guests and receiving commendations from supervisors.
Education
Associate of Arts - Business
Alexander College
Burnaby, BC03-2025
Pre Foundation - Business Management
ACBT
Colombo, Sri Lanka12-2017
Skills
- Motivational Leadership
- Teamwork and Collaboration
- Problem Anticipation and Resolution
- Customer Service Management
- Handling Complaints and Inquiries
- Proficiency in Microsoft Office (Excel, Word, Power
Point, Outlook) - Excellent verbal & writing communication skill
Sri Lankan Experience
- Four years of dedicated experience as a Customer Service Executive with a prominent Sri Lankan Telecommunication Company.
Languages
English
Full Professional
French
Limited
Timeline
Seasonal FC Associate
Amazon Fulfillment Center
10.2023 - 01.2024
CRUISE GUEST REPRESENTATIVE
Destinations North America (DNA)
04.2023 - 10.2023
Associate of Arts - Business
Alexander College
Pre Foundation - Business Management
ACBT
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