Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Awards
OperationsManager

Intissar Youssef

Toronto,ON

Summary

I’m a highly driven and adaptable professional with a background in operations, customer service, and hospitality management. I began working at a young age, which helped me develop a strong work ethic, a sense of discipline, and a passion for delivering excellence in every role.

Over the years, I’ve gained experience across multiple industries, eventually progressing into my current role as Operations Manager. In this position, I oversee daily operations across multiple departments, coordinate with brokers, and ensure efficient task management and team performance.

I’m someone who learns quickly, works well under pressure, and brings a positive, solutions-focused attitude to any team.

With strong leadership experience, multilingual communication skills, and a hands-on approach to operations, I’m confident in my ability to deliver consistent, high-quality results in any setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Amsterdam Capital Group
05.2022 - Current
  • Progressed from an entry-level remote position to Operations Manager within three years, demonstrating strong leadership, initiative, and consistent performance.
  • Direct daily operations across multiple departments (scrubbing, underwriting, contracts), ensuring seamless workflow and alignment with strategic company goals.
  • Design and implement operational procedures to improve team efficiency, scalability, and service quality.
  • Act as the main point of contact for complex issues, providing guidance, resolving challenges, and supporting cross-functional teams to meet key performance indicators.
  • Build and maintain trusted relationships with brokers and clients to support long-term business partnerships and sustained deal flow.
  • Collaborate with the executive team to identify growth opportunities, improve internal systems, and drive overall business performance.
  • Foster a culture of continuous improvement by coaching team leads and department managers through regular performance reviews and one-on-one support.

Head Waitress

Restaurant Locanda Barbarossa
12.2021 - 05.2022

Head Waitress

Restaurant Il Casottino
06.2021 - 12.2021

Head Waitress

The FK's Restaurants
04.2018 - 06.2021
  • Managed and supervised a team of waitstaff to ensure high-quality service, and smooth operations.
  • Oversaw scheduling, task delegation, and staff training to maintain optimal performance.
  • Ensured customer satisfaction by addressing inquiries, resolving issues, and maintaining high service standards.
  • Coordinated reservations, managed seating arrangements, and optimized workflow during busy hours.
  • Handled cash management, daily reporting, and inventory control to ensure financial accuracy, and stock availability.
  • Acted as the main liaison between the kitchen and dining staff to ensure efficient communication and order accuracy.

Receptionist – Back Office

Hotel Villa D'Este
05.2018 - 06.2018
  • Provided exceptional customer service to a high-profile, international clientele in a prestigious, five-star hotel environment.
  • Handled reservation data input, and maintained accurate records in the hotel's registration systems.
  • Responded to phone calls and emails in different languages, addressed guest inquiries, and resolved any issues promptly and professionally.
  • Assisted in coordinating guest requests, including special accommodations, and event planning support.
  • Fostered effective communication between guests and hotel staff to ensure top-tier service quality.

Education

Phsycology Candidate -

Universita’ Degli Studi Guglielmo Marconi
06-2026

Certification in Nutritionist and Personal Training Candidate -

N.A.S.M.
09-2025

Diploma of Higher Education - Commercial Services with a Tourism Specialization

Gaetano Pessina
07.2021

Skills

  • Quick Learner
  • Organizational Skills
  • Communication
  • Leadership
  • Strategic Planning
  • Flexibility and Precision
  • Operations management
  • Team building
  • Task prioritization
  • Time management abilities

LANGUAGES

Italian - Fluent
Arabic - Fluent
English - Fluent
French - Advanced
Spanish - Beginner

Certification

  • Certificate in HUMAN RESOURCE MANAGEMENT
  • Certificate in MARKETING AND COMMUNICATIONS
  • Certificate in INTERNATIONAL LAW
  • Certificate in ESSENTIAL MANAGEMENT SKILLS
  • Certificate in FINANCE AND ACCOUNTING
  • Certificate in STRATEGY AND OPERATIONS
  • Certificate in ECONOMICS AND INTERNATIONAL BUSINESS
  • Certificate in NEUROSCIENCE COACH

Timeline

Operations Manager

Amsterdam Capital Group
05.2022 - Current

Head Waitress

Restaurant Locanda Barbarossa
12.2021 - 05.2022

Head Waitress

Restaurant Il Casottino
06.2021 - 12.2021

Receptionist – Back Office

Hotel Villa D'Este
05.2018 - 06.2018

Head Waitress

The FK's Restaurants
04.2018 - 06.2021

Diploma of Higher Education - Commercial Services with a Tourism Specialization

Gaetano Pessina

Phsycology Candidate -

Universita’ Degli Studi Guglielmo Marconi

Certification in Nutritionist and Personal Training Candidate -

N.A.S.M.

Awards

Miss Arabic Beauty in Europe 2020, Best Employee - Amsterdam Capital Group
Intissar Youssef