Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Insiya Bandookwala

Hamilton,ON

Summary

Managerial problem-solver skilled in team building, motivating, and customer relations. Strong decision-making and judgment abilities to drive company success. Dedicated to enhancing employee engagement and performance through training and morale-building.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollarama
Hamilton, ON
12.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Assistant Store Manager

Convenience Store
Toronto, ON
05.2022 - 05.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Special Educator

Vibgyor High School
Surat, Gujarat
06.2017 - 06.2018
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.

Administrator

Aspire Sales
Surat, Gujarat
03.2014 - 02.2016
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Education

Diploma in Business Administration - Business Administration

Sheridan College
Missisauga , ON
05.2021

Post Graduation Diploma In Special Education - Special Education

S.I.E.S. College of Arts, Science And Commerce
Mumbai
05.2017

Bachelors of Commerce - Accounting

Dr. Bhimrao Ambedkar University
Agra
03.2016

Skills

  • Task Delegation
  • Employee Scheduling
  • Staff Management
  • Team motivation
  • Retail Operations
  • Customer Relations
  • Employee engagement
  • Staff Supervision
  • Information Confidentiality
  • Customer Service
  • Time Management

Certification

  • Crash Course on NLP (Neuro Linguistic Programming) from Happy Minds- Surat (May 2018)
    • Certificate Counseling (CC) – S.I.E.S. College (Sion, Mumbai) (May 2017)
    • Advance Certificate in counseling (ACC) – S.I.E.S. College (Sion, Mumbai) (May 2017)
    • Emotion Management Course (EM) from School of Emotional Intelligence (SEI) – Mumbai (June 2017)
    • International Program of “SKILLS FOR ADOLESCENCE” Workshop – Mumbai (9/2/2017 to 11/2/2017)
    • Workshop on “Technology Innovations for Inclusion” by Drishti – Mumbai (18/2/2017)
    • Participated in the “Leprosy Elimination Action Programme – Mumbai (March 2017)
    • Seminar on “Navigating Schools” from Bombay Cambridge School- Mumbai (31/1/2017)
    • Certificate Course in “Professional Vaastu shastra and Remedies)- Surat (September 2014)

Languages

Hindi
Professional
English
Professional
Gujarati
Limited

Affiliations

  • Playing Basketball
  • Listening to the music and dancing on it
  • Vampire movies and series
  • Travelling and shopping.

Timeline

Assistant Store Manager

Convenience Store
05.2022 - 05.2023

Assistant Manager

Dollarama
12.2019 - Current

Special Educator

Vibgyor High School
06.2017 - 06.2018

Administrator

Aspire Sales
03.2014 - 02.2016

Diploma in Business Administration - Business Administration

Sheridan College

Post Graduation Diploma In Special Education - Special Education

S.I.E.S. College of Arts, Science And Commerce

Bachelors of Commerce - Accounting

Dr. Bhimrao Ambedkar University

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Insiya Bandookwala