Insiya Bandookwala
Hamilton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Dollarama
12.1995 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Convenience Store
05.2022 - 05.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Administrator - Business Operations
Aspire Sales
06.2014 - 05.2016
- Oversaw HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Developed monthly reports.
- Managed day-to-day development issues.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Education
Post Graduation Diploma in Special Education - Special Education
S.I.E.S College of Arts, Science And Commerce
Mumbai05.2017
Bachelor's of Commerce - Accounting
Dr. Bhimrao Ambedkar University
Agra05.2016
Skills
- Coordinate Events
- Business Administration
- Corporate Social Responsibility
- Accounting Techniques
- Time Management
- Customer Service
Languages
English
Professional Working
Hindi
Limited Working
Gujarati
Limited Working
Timeline
Assistant Manager
Convenience Store
05.2022 - 05.2023
Administrator - Business Operations
Aspire Sales
06.2014 - 05.2016
Assistant Manager
Dollarama
12.1995 - Current
Post Graduation Diploma in Special Education - Special Education
S.I.E.S College of Arts, Science And Commerce
Bachelor's of Commerce - Accounting
Dr. Bhimrao Ambedkar University
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