Inshab Mohamed Mohamed Hussain
Scarbrough,ON
Summary
Dynamic and results-driven professional with extensive experience at Canada Post, excelling in customer service and operational efficiency. Proven ability to enhance workflows and accuracy, leveraging strong interpersonal skills and MS Office proficiency. Recognized for improving mail processing times and delivering exceptional client support, consistently exceeding expectations.
Overview
22
22
years of professional experience
Work History
Post Office Mail Clerk
Canada Post
09.2017 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery across various routes.
- Managed inventory of postal supplies, maintaining optimal stock levels for daily operations.
- Operated sorting machines to categorize mail accurately, reducing processing time by implementing best practices.
- Collaborated with team members to streamline workflows, resulting in improved accuracy in mail handling processes.
- Led initiatives to enhance customer service interactions, addressing inquiries and resolving issues promptly.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
Shipping and Receiving
ARO Kraft
06.2014 - 02.2017
- Responded to customer inquirers on all jobs submitted to the Copy Centre by providing the client with regular, detailed status reports
- Utilized Microsoft Word, PowerPoint, Excel, and Adobe Acrobat Reader to produce quality client reports
- Sorted interoffice and regular mail by department and delivering to approximately 100+ lawyers and their staff
- Copied and bound various client documents based on requested specifications by utilizing specialized equipment within the Copy Centre and ensuring 100% accuracy
- Checked internal database systems for incoming/outgoing mail jobs for accuracy and quality
- Directly responded to photocopier service issues related to Convenient Copier systems, and place system service calls for additional maintenance whenever necessary
- Ensured office supplies were adequately stocked by regularly examining item usage against current inventory, and following up on areas with potential deficits to the department’s supervisor
- Used postage meters, mail sorting machines, scanners, mail sealers, envelope openers, fold-andinsert machines and labeling machines
- Experienced in collections, database management, investigation and account settlement
Customer Service
Ricoh, (Arid & Berlis LLP)
07.2009 - 09.2011
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Called new and existing customers to offer products and services on behalf of HSBC and Comcast
- Responded to customer enquiries in a polite and timely fashion, providing direction and solutions to common issues
- Completed and verified various banking applications online for instant approval
- Consistently met and surpassed daily sales targets
- Handled customer complaints in a professional and respectful manner with an emphasis on customer satisfaction
- Experienced dealing with the public, by phone and mail
- worked in a high volume of call/contact centre environment
Deposit Processor
CIBC / Intria
02.2007 - 04.2009
- Verified account data and personal information on cheques according to instructions to determine appropriate processing requirements
- Balanced incoming items against client transaction reports such as deposit slips, armoured car carrier summaries, manifests, and tracking logs using a cash counter machine to ensure accuracy; escalated issues when needed
- Processed and posted items using an in-house system to meet established Service Level Agreements and processed debit and credit adjustments as required
- Completed appropriate documentation and forms for internal and external clients
- Bundled and bagged cash to sell to Main Supply at designated times following documented procedures and guidelines
- Performed end of day balancing to ensure all items have been processed accurately
Inbound / Outbound Sales Representative
Omega Direct Response Inc.
05.2004 - 09.2005
- Built relationships with prospective clients through effective communication and follow-up strategies.
- Conducted market research to identify potential leads and evaluate customer needs.
- Developed persuasive sales pitches tailored to target audience interests and pain points.
- Collaborated with marketing teams to align promotional strategies with sales objectives.
- Analyzed sales data to refine approaches and enhance overall performance metrics.
Education
High School Diploma -
Central Technical School
02-2006
Skills
- MS Office
- Problem-solving skills
- Teamwork
- Customer skills
- Accounting
- Skills Management
- Researching
- Verbal/written communication
- Workplace safety
- Postal regulations
- Analytical problem solving
Languages
English
Native or Bilingual
Timeline
Post Office Mail Clerk
Canada Post
09.2017 - Current
Shipping and Receiving
ARO Kraft
06.2014 - 02.2017
Customer Service
Ricoh, (Arid & Berlis LLP)
07.2009 - 09.2011
Deposit Processor
CIBC / Intria
02.2007 - 04.2009
Inbound / Outbound Sales Representative
Omega Direct Response Inc.
05.2004 - 09.2005
High School Diploma -
Central Technical School