Insaf Aziz Islam
Los Angeles
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
2
2
years of professional experience
Work History
Store Associate
CVS Pharmacy
Los Angeles, CA
12.2023 - Current
- Delivered high-quality customer service by assisting with product inquiries, purchases, and issue resolution.
- Processed transactions accurately using POS systems and followed cash-handling procedures.
- Maintained organized merchandise displays through restocking and inventory support.
- Supported daily store operations by keeping work areas clean and compliant with company standards.
- Worked efficiently in a fast-paced environment while prioritizing tasks and supporting team needs.
Judicial Intern
Los Angeles County Superior Court
Los Angeles, CA
06.2025 - 07.2025
- Observed criminal court proceedings to understand courtroom structure, roles, and legal process (arraignments, hearings, motions, sentencings as available).
- Took structured notes on case flow, court protocol, and judicial decision-making.
- Practiced professional courtroom etiquette and maintained discretion in a confidential, high-stakes environment.
- Built familiarity with legal terminology, case outcomes, and the interaction between judges, attorneys, defendants, and court staff.
- Strengthened attention to detail, communication awareness, and professionalism through exposure to real court operations.
Education
Bachelor's of Arts -
California State University, Northridge
Northridge, CA05-2023
Associate of Arts - undefined
Los Angeles City College
Los Angeles, CA06-2021
High School Diploma - undefined
Fairfax Senior High School
Los Angeles, CA06-2016
Skills
- Customer service & client support (helping people, answering questions, staying helpful)
- Clear verbal communication (explaining info simply, speaking professionally)
- De-escalation & conflict handling (staying calm with upset/stressed people)
- Professionalism in serious environments (courtroom/workplace conduct, maturity)
- Confidentiality & discretion (handling sensitive situations and private info)
- Attention to detail & accuracy (avoiding mistakes, checking information carefully)
- Typing & data entry (30 WPM demonstrated, basic admin speed/accuracy)
- Following policies & procedures (rules-based work: retail court systems)
- Time management & multitasking (handling multiple tasks in a fast-paced setting)
- Observation & analytical thinking (psychology court exposure: noticing patterns, understanding behavior)
- Return processing
- Product display
- Effective communication
- Upselling and cross selling
- Customer service
- Customer assistance
- Shipment processing
- Sales target achievement
- Payment processing
- Inventory assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Judicial Intern
Los Angeles County Superior Court
06.2025 - 07.2025
Store Associate
CVS Pharmacy
12.2023 - Current
Associate of Arts - undefined
Los Angeles City College
High School Diploma - undefined
Fairfax Senior High School
Bachelor's of Arts -
California State University, Northridge