Inosia Milfort
Mississauga,ON
Summary
Results-driven professional cleaning agency owner with a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
Maids 2 Go Cleaning Agency
03.2023 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based on costs and fees for successfully operating business.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and place orders to conserve stock levels.
Housekeeping Supervisor
Westin Airport West Hotel
04.2022 - 03.2023
- Worked closely with Maintenance, food/beverage, and front desk to prepare for VIP guest
- Supervise and create cleaning projects and deadlines
- Manage activities of housekeeping department by welcoming new staff, social events, and interactive knowledge board
- Conducted daily and one on one motivational sessions which seek to foster teamwork and encourage team members to reach their career and personal goals
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front-desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Directed my team of 30 personnel in the hotel with 290 rooms.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Supervisor/ Creole
Jamaican Kitchen and Bar
02.2020 - 04.2022
- Managed restaurant of up to 10 employees
- Maintained food quality and standards /health and safety regulations
- Created, developed, and implemented effective marketing plan within budget parameters
- Assisted with interviews, hiring, and training of new staff
- Created first-ever training manual and implemented service techniques to drive revenue
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task, and process guidelines and communicated clear and concise directions to employees.
- Identified individual employees' unique work styles and adapted management methods.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Spanish Payment Solution Advisor
QuickBooks
06.2021 - 09.2021
- Worked along with Credit Team in promoting various banking products and services in English and Spanish
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 150 account holders daily.
- Collected on past due payments for accounts in arrears.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Liaised with departments/Law firms/ Insurance companies in reference to consolidation and bankruptcy
- Investigation and verification of accounts
- Reviewed, and verified CSRs referrals for authorization within delegated authority levels
- Responsible for maintaining knowledge of fees, products, risks, products, and procedures
- Work as a team to achieve group targets and individual target goals
Airport Reception Officer
Bahamas Ministry of Tourism
09.2018 - 08.2019
- Escorted VIP arriving guests through immigration and customs formalities
- Facilitated communication in English and Spanish between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Travel Sales Associate / Supervisor
Havanatur Bahamas Ltd
11.2010 - 08.2019
- Supervised travel arrangements, accommodations, and Spanish translation guides for groups, couples, executives, and special needs passengers
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities of the Bahamas, politicians, and business executives.
- Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
- Created monthly booking goals through building relationships and upselling
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Consistently fostered business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
Education
Diploma - Tourism and Travel Services Management Specialization
Seneca College
Markham, ON04.2021
Diploma - Esthetics And Nail Care Technology
RN Institute of Nails
Nassau, Bahamas07.2018
Associate of Arts - Business Management
Bahamas Baptist College
Nassau, Bahamas12.2016
Skills
- Read, Write and Speak English and Spanish
- Intermediate French
- Cross-Department Collaboration
- Employee Retention
- Client Relations
- Coaching and Team Building
- Time Management
- Business Management
- Effective Communication Skills
- Microsoft Office
- Department Coordination
- Personnel Problem Management
- Improving Employee Engagement
Certification
Anti-Money Laundering Certificate
Travel Industry Council of Ontario
Additional Information
- AWARDS , President's Honor List May 2020 Achievement of 4.0 GPA President's Honor List May 2021 Achievement of 4.0 GPA Runner up for Baxter Media Student Ambassador April 2021 Student Mentor Award 2020-2021
Timeline
Business Owner
Maids 2 Go Cleaning Agency
03.2023 - Current
Housekeeping Supervisor
Westin Airport West Hotel
04.2022 - 03.2023
Spanish Payment Solution Advisor
QuickBooks
06.2021 - 09.2021
Supervisor/ Creole
Jamaican Kitchen and Bar
02.2020 - 04.2022
Airport Reception Officer
Bahamas Ministry of Tourism
09.2018 - 08.2019
Travel Sales Associate / Supervisor
Havanatur Bahamas Ltd
11.2010 - 08.2019
Diploma - Tourism and Travel Services Management Specialization
Seneca College
Diploma - Esthetics And Nail Care Technology
RN Institute of Nails
Associate of Arts - Business Management
Bahamas Baptist College
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