Inonge Muyangwa
Windsor,ON
Summary
Innovative and dedicated Bachelors of Art graduate with extensive experience in multiple industries. Solid team player with outgoing positive demeanor, and profound communication and written skills useful in producing a great rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, adaptive, energetic, and diligent with exemplary passion for developing relationships, cultivating partnerships, establishing new skills, and growing businesses!
Overview
5
5
years of professional experience
Work History
Administrative and Customer Experience Agent
Toldo Lancer Centre
09.2021 - 08.2023
- Engaged with app 300+ students in physical activity and leadership opportunities to foster a lifetime commitment to personal development.
- Checked over 500+ validated student cards, Fusion app barcodes and membership cards to ensure building security
- Advertised all Lancer Recreation programs, Forge fitness/personal training services
- Mentored 10% of new agents on policies and procedures to support favorable customer experiences.
- Properly completed payment for memberships/food sales, fitness services, instructional programs and customer service inquiries.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Resident Assistant
Residence Services
04.2021 - 09.2021
- Surveilled 340+ students in and out of residential buildings
- Attended to 1-2 staff meetings monthly to address resident needs.
- Responded within 24 hours to receipt to all requests and/or emergencies made by members, students, and staff.
- Organised 1-3 social events during covid season to keep students engaged, sane, and active.
- Performed 1-2 security checks of building to ensure safety of residents.
- Accepted full responsibility for master keys, access codes, pegs and all accessible keys.
- Served as approachable resource for residents seeking advice or assistance with personal issues.
Service Desk Assistant
Residence Services
09.2019 - 12.2019
- Signed 350+ students and guests into all the residential buildings by means of student cards.
- Assisted over 140+ of residential staff with students, community events, and issues when requested
- Greeted Campus Police and other Emergency Services as required
- Completed 1-2 daily report logs and data entries every shift for whole employment.
- Acted as positive and professional ambassador 80% of the time for Residence Services and the University of Windsor!
- Attended 1-2 monthly staff meetings to adhere to residential needs.
- Provided exceptional customer support with professional demeanor, empathy, and active listening skills.
Management Assistant (Volunteer)
Campus Community Garden
05.2019 - 12.2019
- Promoted maintenance of the garden by weeding 30 - 40 + species of harmful/unwanted plants.
- Participated in 70% of community building and beautification with colleagues as well as the garden itself
- Developed 95% more garden-based knowledge and food security tactics in Windsor
- Attained 1000+ hours of garden hours and was rewarded for contribution.
Radio Host (Volunteer)
CJAM 99.1 FM: Radio Broadcasting Centre.
05.2018 - 12.2018
- Created 3-6 themed scripts and playlists in total for duration of show for the Windsor-Detroit communities to enjoy!
- Incorporated Korean music program to diversify the program set lists
- Worked 4-6 hours every week to ensure the best quality product of show
- Respected and abided by proper station etiquette.
Education
Bachelor of Arts - Visual And Creative Arts
University of Windsor
Windsor, ON06.2024
Skills
Verbal & Written Communication
Diligent
Teamwork
Problem solving
Critical thinker
Stewardship
Adaptable
Detail-oriented
Customer Service
Experimental
Languages
Nyanja
Limited Working
English
Native or Bilingual
Certificates and Achievements
- Service Excellence Award - Student Services, 03/2023
- Mentorship for International Students, 07/2022 - Present
- Windsor Inter-Residence Council, 09/2021 - Present
- Campus Community Garden, 08/2019 - Present
- Blue and Gold, 01/2019 - Present
- Bystander Initiative, 08/2018 - Present
Hobbies and Interests
- Performative/visual arts
- Fitness
- Philanthropy
- K-pop
Timeline
Administrative and Customer Experience Agent
Toldo Lancer Centre
09.2021 - 08.2023
Resident Assistant
Residence Services
04.2021 - 09.2021
Service Desk Assistant
Residence Services
09.2019 - 12.2019
Management Assistant (Volunteer)
Campus Community Garden
05.2019 - 12.2019
Radio Host (Volunteer)
CJAM 99.1 FM: Radio Broadcasting Centre.
05.2018 - 12.2018
Bachelor of Arts - Visual And Creative Arts
University of Windsor
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