Inoka Liyanage
Junior Manager
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Junior Manager
National Transport Commission
Colombo, Sri Lanka
12.2014 - 08.2023
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Coordinated product deployments and launches and scheduling and execution management for seamless implementation.
- Monitored project progress to keep tasks on track and meet deadlines.
- Performed basic clerical duties, set up meetings and assisted with budgeting reports.
- Created 2 project plans related to transportation in 2023.
- Supervised various tasks in quest of completing projects.
- Reported project results to senior project manager.
- Developed strategy to increase sales and drive profits.
Executive Officer
National Transport Commission
Colombo, Sri Lanka
07.2005 - 11.2014
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Handled administrative management, personnel issues and supply requirements for unit.
- Drafted training schedules for public transportation crews and new staff members.
- Monitored unit training and training schedules.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Work Study Executive
Boyagane Apparels (Pvt) Ltd.
Alawwa, Sri Lanka
01.2003 - 12.2004
- Preparing bulletin for the effective utilization of operators, machine & materials.
- Feeding the sewing line according to layout.
- Setting the line wise production plan weekly, monthly with efficiency. Monitoring and Control hourly production and make Efficiency Report and provide it to the management.
Assistant Sales Manager
Bela Group & Company
Colombo
01.2001 - 12.2002
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Bachelor of Arts - Economics
University of Colombo
Sri Lanka 01.1998 - 09.2002
No Degree - Diploma in Computer Studies
University of Colombo
Sri Lanka 05.2001 -
GED -
St. Joseph's Balika Vidyalaya
Sri Lanka 01.1993 - 12.1995
Skills
Project management experience
Human relations skills
Business administration
Staff Management
Staff supervision
Budgeting
Understanding of project methodology
Keen attention to detail
Certification
National Certificate in English for Commerce, Industry and Further Education
Membership
MILT- Member of the Chartered Institute of Logistic and Transportation (CILT)
Timeline
Training Course of Environmentally Sustainable Urban Transport Planning, Japan International Cooperation Agency (JICA), Nagoya, Japan
11-2019
Junior Manager
National Transport Commission
12.2014 - 08.2023
International Course in Transportation Planning and Safety (2014) Indian Institute of Technology - Delhi, India
12-2014
Executive Officer
National Transport Commission
07.2005 - 11.2014
Work Study Executive
Boyagane Apparels (Pvt) Ltd.
01.2003 - 12.2004
No Degree - Diploma in Computer Studies
University of Colombo
05.2001 -
Assistant Sales Manager
Bela Group & Company
01.2001 - 12.2002
Bachelor of Arts - Economics
University of Colombo
01.1998 - 09.2002
National Certificate in English for Commerce, Industry and Further Education
01-1997
GED -
St. Joseph's Balika Vidyalaya
01.1993 - 12.1995