Inocenta Revera
Laval
Summary
I am a currently a student working toward a Bachelors in Business Technology Management and seeking an opportunity to begin my career. I can identify and quickly close any knowledge gaps to offer value to my employer and team. I am a dedicated professional with demonstrated strengths in customer service, time management and problem solving. I am also an excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. I am hardworking, ethical and detail oriented.
Overview
2
2
years of professional experience
Work History
Touristic Guide
Library of Parliament
10.2024 - Current
- Presented personalized tours of the different institutions of Parliament to visitors in order to provide to each a more personal and interesting experience.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Volunteer
IDRF
09.2022 - 08.2024
- Participated in fundraising efforts by interacting and raising awareness within the community and collecting at times 10,000$ of donations in a span of 5 hours.
- Utilized social media platforms to promote upcoming events and encourage followers to participate, resulting in a growth in the number of tickets bought.
- Participated and winning 3rd place in a 'Postering Race,' which consisted of convincing more than 50 independent stores in Montreal to advertise a fundraiser that generated more than 30,000$ in donations.
Supervisor
Pharmaprix
08.2022 - 05.2024
- Attended and contributed to regular managerial meetings, implementing new regulations, and thus improving employees' workload and better communication between employees and management.
- Supervised and assisted a team of 20+ employees in daily operations and assigned them tasks in order to cover the demand ensuring the swift collaboration between employees.
- Created a positive work environment by maintaining open communication that fostered trust and encouraged collaboration resulting in raising the morale of the team.
Education
Honours Bachelor of Commerce (Bcom) - Business Technology Management
University of Ottawa
02.2028
Social Science Collegial Degree - Social Science General Studies - Bilingual Program
Vanier College
02.2023
Skills
- Organization and Multitasking
- Problem solving
- Teamwork and Collaboration
- Adaptability
- Attention to Detail
- Customer Service
Languages
English
French
Timeline
Touristic Guide
Library of Parliament
10.2024 - Current
Volunteer
IDRF
09.2022 - 08.2024
Supervisor
Pharmaprix
08.2022 - 05.2024
Social Science Collegial Degree - Social Science General Studies - Bilingual Program
Vanier College
Honours Bachelor of Commerce (Bcom) - Business Technology Management
University of Ottawa
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