Innocent Esiemokhai Azebeokhai
Edmonton,Alberta
Summary
A seasoned professional with a distinguished track record in complex problem-solving, project management, and analytical thinking; armed with Masters in Business Administration, Post Graduate Diploma in Business Administration, and Higher National Diploma in Accountancy. I have meticulously developed robust leadership, team management, and critical thinking skills. My expertise extends to the strategic management of logistics, risk management, project management, executive coordination, business management, corporate travel, event planning, and protocol services. Notably, I have successfully implemented innovative solutions, earning recognition and awards for my unwavering dedication and problem-solving abilities. My passion lies in catalyzing global business development, while leveraging my skills across travel, event, protocol, fleet, and driver management. This holistic approach ensures not only the smooth operation but also the optimization of organizational efficiency. In my current role, my experience extends beyond problem-solving to implementing strategic solutions, introducing innovative services and solutions, and executing efficient fleet and driver management practices. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Senior Manager, Human Capital Management and Administration
The Nigerian Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL)
Abuja
05.2023 - Current
- Provide administrative guidance and support
- Support the facilitation and coordination of KPI's for team members
- Coordinate and manage protocol services for executives and guests, ensuring a seamless experience
- Oversee the ticket processing system for NIRSAL, performs reconciliation, ensures accuracy and timely engagement
- Manage the team of drivers, ensuring efficiency and adherence to protocols
- Maintain comprehensive records of driver information, licenses, and certifications
- Foster positive engagement and manage the welfare of the driver team
- Implement disciplinary procedures when necessary, ensuring compliance with organizational policies
- Oversee the management of NIRSAL's fleet, ensuring proper utilization and maintenance
- Implement vehicle repairs and maintenance schedules to maximize operational efficiency
- Monitor vehicle usage and requests, ensuring optimal distribution and availability
- Manage fueling processes, including reconciliation and cost control measures
- Executed efficient fleet and driver management practices, guaranteeing a reliable and well-maintained vehicle fleet.
Head - Travels, Events and Protocol
The Nigerian Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL)
Abuja
08.2018 - 05.2023
- Lead and manage the Travels, Events, and Protocol department at The Nigerian Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL)
- Oversee all aspects of travel arrangements, event planning, and protocol services to ensure smooth operations and excellent service delivery
- Implemented strategic solutions that resulted in significant cost savings in corporate travel and event management
- Collaborate with cross-functional teams to develop and execute strategic plans for events and protocol services
- Manage budgets, negotiate contracts, and ensure cost control measures
- Foster strong relationships with stakeholders and clients to enhance customer satisfaction
- Lead the team in achieving operational excellence and delivering exceptional client service
- Successfully managed and implemented various projects within budget and timeline
- Demonstrated strong leadership and team management skills
- Successfully created and managed a good reputation between NIRSAL and Diplomatic Missions, Visa Application Centers and Government Agencies in Nigeria
- Introduced innovative protocol services, enhancing the experience for executives and esteemed guests
- Successfully introduced and developed a centralized courier system for the organization
- Successfully created a good working relation with credible hotels in Abuja and Lagos.
Head - Corporate Communication
The Nigeria Incentive Based Risk Sharing System for Agricultural Lending (NIRSAL)
Abuja
03.2017 - 07.2018
- Developed and maintained internal and external communication channels, including website content, emails, and newsletters
- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
- Developed and implemented a communication protocol to ensure effective communication between all parties
- Established a corporate culture of open communication and collaboration
- Oversees design, marketing, promotion, delivery, and quality of products/services of the company
- Develops branding strategies/concepts for the company
- Preparation of an annual, bi-annual, quarterly, and monthly marketing plans for the company
- Overall responsibility for co-ordinating all marketing campaigns of the company in concert with the Executive office
- Planning, budgeting, procurement, and distribution of company branded items to all stakeholders with the objective of promoting top of mind brand awareness
- Organise and coordinate publicity and all branding campaigns for the company
- Development and management of client database across Nigeria and good administration / record keeping of client organization targeted and contacted
- Conduct surveys to determine level of awareness created for the NIRSAL
- Liaise with the Administrative Unit to ensure the maintenance of NIRSAL's structural facilities and fleet with a view to enhancing brand experience, attributes, and strength
- Ensure that employees are aware of changes and projects within the company
- Distribute executive messages, prepare presentations and internal memos, and conduct meetings to share information
- Develop print materials and branding strategies for employee use
- Handle public relations and sometimes provide communications coaching for employees.
Deputy Manager / Supervisor
TLS Contact Visa Processing Services Ltd
Abuja
06.2015 - 03.2017
- Created reports and documents as requested by the office manager
- Reported all VAC needs and complaints to my line manager in a timely manner, resulting in timely decision making
- Supervising the work of other team members
- Complete performance reporting
- Deputize for the VAC Manager in their absence
- Handle day-to-day Visa applications in compliance with Standard Operations Procedures
- Flag to VAC Management applications that may give rise for concern
- Track Agent performance and enhancing key service delivery
- Support colleagues and team members through advice, mentoring, promoting best practice, collaboration, sharing information, and encouraging team spirit
- Handles customer complaint efficiently
- Handles problem customers assertively and diplomatically
- Support the provision of healthy and safe working environment through good personal and team practices
- Support VAC initiatives to support the ongoing improvement of business performance
- Support colleagues to develop and implement continuous improvement initiatives.
Senior Agent
TLS Contact Visa Processing Services Ltd
Abuja
10.2014 - 06.2015
- Supporting the completion and checking of applications
- Obtaining biometric data and other documentation
- Providing positive customer experience
- Providing first class service
- Handling day to day visa applications.
Operations Officer
VFS Global Services (UK Visa Application Centre)
Abuja
03.2007 - 09.2014
- In charge of operations in the company that involves screening of visa applicants, ensuring that the information contained in the dockets are that of the applicant
- Educate applicants about the current migration and visa guidelines to help them in their application
- Identify difficult areas applicants find hard during their application process and help in providing solutions
- Help develop customer relationship by maintaining a good etiquette and interpersonal skills
- Vault Management
- Crowd control
- Team Leadership
- Data integrity
- Ensure that team members know the objectives and goals to achieve high performance
- Inspires, encourages, guides, and supports high performance
- Generates idea to improve performance
- Engages in development to enhance organizational goals
- Identifies potential sources of errors, analyses and control them
- Adhering to standard operating procedures for consistent service delivery
- Prompt dissemination of information amongst Team Members
- Performs other assigned duties as delegated.
Education
Master's in business administration (MBA) -
Ahmadu Bello University
11.2020
PGD Business Administration -
University of Abuja
02.2014
HND Accountancy -
Federal Polytechnic Auchi
09.2005
WASSCE -
Success Secondary School
06.1999
Skills
- Management (Team Management, Project Management, Change Management, and Leadership)
- Operations (Time Management, Customer Service, Protocol Service and Fleet Management)
- Microsoft Suite (Word, Powerpoint, Microsoft Outloook, Excel
- Communication (Interpersonal Skills, Written Communication, Public Speaking)
- Languages (English Language, Etsako)
- Analytical (Problem Solving, Analytical Thinking, Decision Making)
- Business performance management
- Strategic Planning
- Cross-Functional Communication
- Cross-functional team leadership
- Documentation And Reporting
- Organizational Development
Websites
Professional Development
- PRINCE2 2017 Practitioner, AXELOS Global Best Practice, 10/2019, Present
- Events, Business, and Travel Protocol, Aventis Learning Group, 12/2019, Present
- Protocol & Etiquette, Protocol Bureau, 12/2021, Present
- Agile Leadership, Philip Consulting, 12/2023, Present
References
References available upon request
Hobbies and Interests
- Reading
- Writing
- Travelling
- Soccer
- Brainstorming
Accomplishments
- Best staff awards
- Long service award
Languages
English
Professional
References
References available upon request.
Timeline
Senior Manager, Human Capital Management and Administration
The Nigerian Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL)
05.2023 - Current
Head - Travels, Events and Protocol
The Nigerian Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL)
08.2018 - 05.2023
Head - Corporate Communication
The Nigeria Incentive Based Risk Sharing System for Agricultural Lending (NIRSAL)
03.2017 - 07.2018
Deputy Manager / Supervisor
TLS Contact Visa Processing Services Ltd
06.2015 - 03.2017
Senior Agent
TLS Contact Visa Processing Services Ltd
10.2014 - 06.2015
Operations Officer
VFS Global Services (UK Visa Application Centre)
03.2007 - 09.2014
Master's in business administration (MBA) -
Ahmadu Bello University
PGD Business Administration -
University of Abuja
HND Accountancy -
Federal Polytechnic Auchi
WASSCE -
Success Secondary School
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