INNOCENT AZUBUIKE UDEH
Guelph,ON
Summary
Highly accomplished Banking and Operations Professional and Chartered Accountant (ICAN) with over 12 years of comprehensive experience driving strategic growth, operational efficiency, and customer satisfaction in the financial services industry. Proven track record of leading high-performing teams, strengthening compliance frameworks, optimizing banking operations, and mitigating operational risks. Adept at managing end-to-end branch activities, enhancing service delivery, implementing digital banking innovations, and ensuring adherence to regulatory requirements. Known for commitment to excellence, process improvement, and staff mentorship in dynamic and regulated environments
Overview
22
22
years of professional experience
Work History
Accounts & Administrative Support Officer
Detail HR
07.2021 - Current
- Serve as the first point of contact for clients, responding to inquiries, resolving complaints, and maintaining positive relationships.
- Maintain and reconcile accounting records, validate checks, and manage petty cash and office expenses.
- Coordinate staff schedules, onboarding procedures, and logistics support.
- Implemented workflow tools improving accountability and reducing errors by 30%.
- Assist with payroll, vendor payments, and internal audits.
Accountant
Pabbgold Nigeria Ltd
09.2015 - 06.2018
- Managed financial records, payroll, and monthly closings.
- Reconciled accounts and generated reports for management decision-making.
- Implemented internal controls improving reporting accuracy.
Branch Operations Manager
Union Bank Nigeria Plc
03.2015 - 08.2015
- Oversaw daily operations, ensuring seamless customer service, compliance, and efficiency.
- Supervised 25+ staff, conducted training, and optimized branch workflows.
- Resolved complaints and fraud issues, improving retention by 20%.
- Managed cash handling, vault balancing, ATM replenishment.
- Coordinated audits and improved compliance adherence to 100%.
Operations Manager – Banking & Finance
Ecobank (formerly Oceanic Bank)
03.2008 - 02.2015
- Directed full operations across customer service, loans, accounts, and compliance.
- Led Flexcube digital transaction monitoring for service delivery optimization.
- Supervised KYC, AML, CBN compliance activities.
- Managed reconciliation, account management, and fraud prevention.
- Played a key role in audits and system automation improving TAT and customer experience.
- Collaborated with Client Engagement teams to investigate and resolve customer complaints, ensuring prompt CRM ticket resolution and closure within established SLAs.
Cashier & Clearing Officer
First Bank Nigeria Ltd
06.2003 - 09.2006
- Processed cash transactions (deposits, withdrawals, transfers, forex) per CBN guidelines
- Balanced cash vault & inter-bank settlements daily with zero discrepancies
- Performed counterfeit detection & ensured AML/KYC compliance
- Upheld professionalism and operational integrity in a high-volume environment
Education
Postgraduate Certificate - Fraud Examination & Forensic Accounting
Seneca College
04.2021
College Diploma - Accounting
Seneca College
04.2021
Fellow - undefined
Institute of Chartered Accountants of Nigeria (ICAN)
04.2018
BSc - Banking and Finance
University of Port Harcourt
12.2014
MSc - Corporate Finance
University of Liverpool
07.2013
Skills
- Branch & Regional Operations Management
- Regulatory Compliance & Fraud Investigation
- Strategic Leadership & Enterprise Risk Management
- CRM Platforms (Zendesk Salesforce HubSpot)
- SAP Ariba Implementation & Procurement
- Accounting Software (QuickBooks Peachtree)
- Core Banking Systems (Flexcube Finacle BankMaster OMNI)
- Daily Bank Reconciliation & General Ledger Proofing
LNGG
English
Full Professional
Timeline
Accounts & Administrative Support Officer
Detail HR
07.2021 - Current
Accountant
Pabbgold Nigeria Ltd
09.2015 - 06.2018
Branch Operations Manager
Union Bank Nigeria Plc
03.2015 - 08.2015
Operations Manager – Banking & Finance
Ecobank (formerly Oceanic Bank)
03.2008 - 02.2015
Cashier & Clearing Officer
First Bank Nigeria Ltd
06.2003 - 09.2006
College Diploma - Accounting
Seneca College
Fellow - undefined
Institute of Chartered Accountants of Nigeria (ICAN)
BSc - Banking and Finance
University of Port Harcourt
MSc - Corporate Finance
University of Liverpool
Postgraduate Certificate - Fraud Examination & Forensic Accounting
Seneca College
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