Summary
Overview
Work History
Education
Skills
Timeline
Generic

INNOCENT Yakubu

TORONTO,ONTARIO

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

6
6
years of professional experience

Work History

Server

IKEJA RESORT
09.2021 - 11.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Presented food and beverages to guests at tables.
  • Reviewed daily specials, menu changes and service specifications.
  • Brewed coffee and distributed to guests.
  • Informed customers about specials, upselling additional food and drink items.
  • Collected tickets and followed proper cash-handling procedures.

Take-Out Specialist

FINGERLICKING
03.2018 - 08.2023
  • Exercised versatility in fast-paced, agile work environments.
  • Managed and resolved incidents according to service agreements.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Defined team directions and provided guidance to members.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Balanced competing priorities through deliberate project and time management practices.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Developed tools to improve ability for rapid deployment.

Education

No Degree -

SMART SERVE
01.2024

High School Diploma -

CROWTHER MEMORIAL COLLEGE
KOGI STATE, NIGERIA
06.1997

Skills

  • Price memorization
  • Check payment processing
  • Table Bussing
  • Liquor, wine and food service
  • Menu memorization
  • Special dietary requirements
  • Dining customer service
  • Point of Sale (POS) system operations
  • Wine pairings
  • Table setting arrangements
  • Food inspection
  • Food safety understanding
  • Dish preparation
  • Effective customer upselling
  • Sales Techniques
  • Seating assignment preparation
  • Safe food handling

Timeline

Server

IKEJA RESORT
09.2021 - 11.2023

Take-Out Specialist

FINGERLICKING
03.2018 - 08.2023

No Degree -

SMART SERVE

High School Diploma -

CROWTHER MEMORIAL COLLEGE

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INNOCENT Yakubu