Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Innocent Onyah

Innocent Onyah

Toronto,Canada

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Divisional Operations Manager

Ecobank Nigeria Limited
PORTHACOURT, Nigeria
07.2022 - 03.2024
  • Spearheaded a comprehensive restructuring plan for South South operations, resulting in a 20% increase in overall efficiency
  • Led and mentored a diverse team of 250+ employees, achieving a 95% staff retention rate
  • Oversaw a divisional budget of over NGN 46 billion, achieving a 15% reduction in operational costs
  • Implemented risk management strategies that reduced operational risks by 30%
  • Streamlined operational processes using Lean Six Sigma methodologies, enhancing productivity by 25%.

Regional Operations Head

Ecobank Nigeria Limited
South South, Nigeria
01.2020 - 07.2022
  • Managed a zone budget of NGN 800 million, achieving a cost reduction of 20%
  • Elevated customer satisfaction rates by 35% through targeted CRM strategies
  • Spearheaded digital banking initiatives, increasing digital adoption rates by 45%
  • Effectively managed multiple regional projects, ensuring 95% were completed on time and within budget
  • Utilized data analysis techniques to improve operational decisions by 30%.

Human Resources Business Partner

Ecobank Nigeria Limited
Nigeria, Nigeria
06.2016 - 01.2020
  • Developed and implemented HR strategies that align with the business objectives, resulting in a 20% increase in employee productivity
  • Successfully recruited and retained top talent, reducing turnover rates by 15%
  • Mediated and resolved complex employee relations issues, achieving a 90% resolution rate
  • Designed and executed performance management systems, leading to a 25% improvement in employee performance metrics
  • Spearheaded comprehensive training programs that increased employee skill sets by 30%
  • Managed the implementation of HR Information Systems (HRIS), improving HR process efficiency by 40%
  • Overhauled the compensation and benefits structure, resulting in a 10% increase in employee satisfaction and engagement
  • Ensured compliance with labor laws and regulations, reducing legal risks by 25%.

HR Operations/Generalist

Ecobank Nigeria Limited
South South, Nigeria
04.2012 - 06.2016
  • Managed day-to-day HR administrative tasks, ensuring smooth operations and a 20% increase in administrative efficiency
  • Facilitated the recruitment and onboarding process, reducing time-to-fill positions by 30%
  • Enhanced employee engagement by 25% through the development and implementation of employee engagement initiatives
  • Administered payroll processes, ensuring timely and accurate payroll distribution with a 99% accuracy rate
  • Addressed employee grievances and fostered a positive work environment, achieving a 90% satisfaction rate in employee surveys
  • Coordinated training sessions and workshops, improving employee competency by 20%
  • Managed employee benefits programs, leading to a 10% increase in benefits participation.

Education

Ph.D. - Human Resources Management

Ignatius Ajuru University of Education
01.2023

Master of Philosophy - Management

Ignatius Ajuru University of Education
01.2020

MBA - Management

Nnamdi Azikiwe Univerity
01.2003

Bachelor of Science - Accounting

Obafemi Awolowo University
01.2001

Skills

  • Strategic Planning & Execution
  • Performance Management & Cost Optimization
  • Organizational Development
  • Conflict Resolution & Project Management
  • Stakeholder Management & Leadership Development
  • People and Operational Transformation

Certification

  • Project Management Professional (PMP) – PMI (June 2024)
  • Professional in Human Resources International (PHRi) – HRCI USA (Feb. 2024)
  • Associateship of Chartered Institute of Bankers of Nigeria (Oct. 2023)

Timeline

Divisional Operations Manager - Ecobank Nigeria Limited
07.2022 - 03.2024
Regional Operations Head - Ecobank Nigeria Limited
01.2020 - 07.2022
Human Resources Business Partner - Ecobank Nigeria Limited
06.2016 - 01.2020
HR Operations/Generalist - Ecobank Nigeria Limited
04.2012 - 06.2016
Ignatius Ajuru University of Education - Ph.D., Human Resources Management
Ignatius Ajuru University of Education - Master of Philosophy, Management
Nnamdi Azikiwe Univerity - MBA, Management
Obafemi Awolowo University - Bachelor of Science, Accounting

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Innocent Onyah