Innocent Ngwa
Vegas,Clark County
Summary
Quality-driven Product Manager with 12years background carrying products from conception to production. Excellent technical knowledge and presentation skills. Firm grasp of product composition, structure, and applications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Manager
Profile intelligence LLC
Texas, Irving
03.2023 - Current
- Understanding customer needs and customer requirements, product planning and its execution; facilitating backlog and requirement sessions, user stories and acceptance criteria as well as its use cases and process flows to launch “Zide” (www.usezide.com) which is an application for cross border B2B payments leveraging SWIFT, SEPA, INTERAC and FPS rails to fulfil transactions in over 100 countries
- Increased monthly GTV by 8% increase through additional innovative features and worked closely with the engineering and user experience (UX) teams to improve the customer experience, resulting in a 15 % increase in user retention (monthly active users: MAU)
Technical Product Manager
Big Pee Consulting LLC
Indiana, Fort Wayne
10.2022 - 03.2023
- Use of leadership skills in spearheading a team of 4 to deliver and optimize the company's Reverse API for marketplaces and merchants such as Shopify, Big Commerce & VTEX resulting in 38% increase in revenue for dLocal in emerging markets
- Led cross-functional team to bring company’s billing and subscription engine vision and product to life through proper scoping, requirement analysis and prioritizing requirements accordingly
- Conduct market research & led development to launch multiple payment methods for 'The Big 4' in LATAM & EMEA markets such as PicPay for Google in Brazil on Play Store & YouTube as well as Nigeria
- Communicated effectively with internal team members & providing feedback to external clients with respect to delivery on project milestones and deadlines
- Prioritized roadmap and backlog with development team using Jira and ClickUp boards, aligning with key metrics within company vision as well as market needs and business strategy.
Senior Product Manager – Payments/Payouts
Interswitch
London
11.2020 - 06.2022
- Spearheaded the company wide initiative and development of “One Wallet” feature and drove it to become the top-rated product in its category, resulting in a 12% increase in market share and improved user experience and operational efficiency for cross border payments
- Manage features with the engineering and user experience (UX) teams to improve the user experience, resulting in a 15 % increase in user retention (monthly active users: MAU)
- Collaborates with engineering, sales, and marketing teams to align on product vision, product pricing, create and execute product launch strategies, resulting in a 30% increase in revenue
- Lead communication for cross functional team of engineering, and design to deliver business objectives for the orders checkout and payout business vertical by managing & continuously prioritize the backlog using Agile method
- Handles all requirement gathering sessions and business requirement document, user stories, functional and non-functional requirements as well as acceptance criteria for every initiative regarding the payouts business vertical.
Business Analyst/Product Manager - Core Services
Interswitch Limited
Lagos, Nigeria
01.2018 - 01.2020
- Successfully managed payment collections, disbursement solutions and SMS services for various industry verticals which accounts for over 12% of the company’s product revenue
- Facilitated communication between business stakeholders and technical teams to ensure successful project delivery and product release
- Participated in testing and quality assurance processes, ensuring that solutions met business requirements and objectives
- Conducted comprehensive gap and capability analysis of the AS-IS system, identifying improvement areas, and optimizing the TO-BE system to define project scope and requirements for new applications
- Conducted & participate in market research and competitive analysis to identify trends and opportunities for new product development relating to disbursement and collections solution
- Lead in defining product requirements, user stories, and acceptance criteria for complex initiatives with business vertical to meet OKRs
- Foster collaborative relationship with Marketing to prepare RFPs as well as a successful go-to-market strategy by leveraging customer insights.
Education
Bachelor of Science - Creative Computing Technology
Portsmouth University
Portsmouth, United Kingdom10-2008
Skills
- Teamwork and collaboration
- SDLC: Software development life cycle
- Product strategy
- Creating test plans
- User & market research
- Business process mapping
- Risk management
- Change management
- Competitive analysis
- SCRUM methodologies
- Project management
- Quality assurance testing
- API & Technical Specifications
- Design thinking
- Customer insights
- Development support
- Product Roadmapping
- Requirement gathering
- Acceptance criteria documentation
- Leadership
- Strong presentation skills
- Agile development
- Waterfall
- Product management
- Product requirement documentation
- Mock-ups, Prototypes & Wireframing
- SQL
- Accountability
- Stakeholder management
- User and UX Research
- Wireframe Design
- Requirements Building
- End to End Feature Delivery
- Research and Trend Analysis
- Usability Studies
- ROI Analysis
- Project Planning
- Jira, Atlassian, Rally
- App Development
- Product Roadmaps
- Improvement Metrics Measurement
- Database Management Systems
- Product Lifecycle Management
- Prioritization and Execution
- Responsive Design Approaches
- Product Vision and Strategy
Certification
- Master Design Thinking, Udemy
- Product Focus Certified Product Manager, Product Focus - 2233
- Certified SAFe 4 Practitioner, Scaled Agile Inc - 30352262-7128
- Lean Six Sigma, GoSixSigma - 39062489
- Scrum Fundamentals Certified, SCRUMStudy - 640290
Timeline
Product Manager
Profile intelligence LLC
03.2023 - Current
Technical Product Manager
Big Pee Consulting LLC
10.2022 - 03.2023
Senior Product Manager – Payments/Payouts
Interswitch
11.2020 - 06.2022
Business Analyst/Product Manager - Core Services
Interswitch Limited
01.2018 - 01.2020
Bachelor of Science - Creative Computing Technology
Portsmouth University
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