Innocent Denteh Effah
Ottawa,Ontario
Summary
Highly motivated and detail-oriented IT professional with a strong foundation in system administration, complemented by CompTIA A+ and Network+ certifications. Possessing a solid understanding of networking, hardware, and software, the goal is to leverage technical skills to provide comprehensive support and maintenance to IT infrastructure. Currently seeking an entry-level system administrator position to contribute to a dynamic team and expand knowledge in the field. Proficient in troubleshooting, problem-solving, and adhering to IT best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Opportunity International Saving and Loan Ltd
05.2020 - 04.2024
- Provide support to end-users for hardware, software, and network issues
- Installing and configuring computer hardware, software, systems and networks
- Monitoring and maintaining all computer systems and networks
- Providing technical support for any issues workers have with their technology
- Testing new technology
- Setting up new accounts and training junior staff
- Troubleshoot and resolve ATM related technical issues
- Provide IT support for bank computer systems and software
- Maintain and update banking systems as needed.
System Administrator
Kings Honor Micro Credit Ent.
04.2018 - 03.2022
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
Education
Advanced Diploma - Computer Systems Engineering
IPMC College
Kumasi-Ghana08.2018
Skills
- CompTIA A
- Network Certifications
- Operating systems (Windows, Linux)
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Hardware troubleshooting
- Software installation and configuration
- Microsoft Windows Server Management
- Microsoft Office suite management
Certification
- CompTIA A+
- CompTIA Network+
Languages
English
Full Professional
French
Elementary
Timeline
System Administrator
Opportunity International Saving and Loan Ltd
05.2020 - 04.2024
System Administrator
Kings Honor Micro Credit Ent.
04.2018 - 03.2022
Advanced Diploma - Computer Systems Engineering
IPMC College
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