Inna Yakovenko
Calgary,AB
Summary
Highly motivated professional with a strong background in customer service and sales. Known for driving increased revenue and enhancing client experiences. Consistently recognized for excellence in performance and customer service.
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Versatility, flexibility, and willingness to work within frequently changing priorities
- Must be willing and able to take initiative when needed
- Flexibility to learn new skills
Overview
14
14
years of professional experience
Work History
Sales Associate
Freddy Chinook Mall
10.2023 - 06.2024
- Participating in sales promotions
- Assisting with product selection and transactions.
- A commitment to maintaining a safe and fun working environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager
Unni's restaurant
02.2023 - 09.2023
- Overseeing operations
- Generating financial reports
- Effectively managing all staff, guiding them, training them and implementing strategies to improve overall reliability of the business.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Accomplished multiple tasks within established timeframes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Ticketing Sales Agent & Customer Service Representation
Pirate Boat Tour
05.2017 - 06.2020
- Consulting
- Sale of tickets
- Handling any unexpected challenges
- Building packages and individual holiday programs for clients.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of the trips, products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Branch Expert
PrivatBank
12.2010 - 03.2016
- Issuing cards
- Processing deposits
- Opening bank accounts
- Consulting and customer service
- Providing specific services tailor made to a client.
- Streamlined branch operations for improved overall efficiency and productivity.
- Conducted regular staff training sessions to ensure employees were knowledgeable about current policies, procedures, and compliance regulations.
- Identified potential areas for process improvement within daily branch operations, recommending changes that led to increased efficiency levels across multiple departments.
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
Education
MA - Finance
Poltava State Agrarian Academy
Ukraine Poltava05.2009
Skills
- Good experience in sales
- Problem-solving skills
- Negotiation and persuasion skills
- Communication with clients and service their needs via inbound calls and emails
- Customer Service
- Teamwork and Collaboration
Attainments
- MS Office (Outlook, Word, Excel, Power Point), IC proficient.
- Participation in scientific conferences.
Hobbies and Interests
I enjoy sport & fitness and I am enthusiastic about helping others to achieve their goals. I also like to read Biographies about sports & healthy lifestyle.
Timeline
Sales Associate
Freddy Chinook Mall
10.2023 - 06.2024
Manager
Unni's restaurant
02.2023 - 09.2023
Ticketing Sales Agent & Customer Service Representation
Pirate Boat Tour
05.2017 - 06.2020
Branch Expert
PrivatBank
12.2010 - 03.2016
MA - Finance
Poltava State Agrarian Academy
Similar Profiles
Adam DelimbaAdam Delimba
Project Manager at Freddy and Son RoofingProject Manager at Freddy and Son Roofing
Stephan De KockStephan De Kock
10X Specialist at Freddy Hirsch10X Specialist at Freddy Hirsch
Xavier BelangerXavier Belanger
Stage – Concepteur de jeux chez Baobab Studio at Antabon Freddy SomeStage – Concepteur de jeux chez Baobab Studio at Antabon Freddy Some
Kaylee MaKaylee Ma
Administration Assistant at Kumon Learning CenterAdministration Assistant at Kumon Learning Center
Nolan UngNolan Ung
Geophysical Technician at Axiom GroupGeophysical Technician at Axiom Group