Inna Yakovenko
Calgary,AB
Summary
Highly motivated professional with a strong background in customer service and sales. Known for driving increased revenue and enhancing client experiences. Consistently recognized for excellence in performance and customer service.
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Versatility, flexibility, and willingness to work within frequently changing priorities
- Must be willing and able to take initiative when needed
- Flexibility to learn new skills
Overview
14
14
years of professional experience
Work History
Sales Associate
Freddy Chinook Mall
2023.10 - 2024.06
- Participating in sales promotions
- Assisting with product selection and transactions.
- A commitment to maintaining a safe and fun working environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager
Unni's restaurant
2023.02 - 2023.09
- Overseeing operations
- Generating financial reports
- Effectively managing all staff, guiding them, training them and implementing strategies to improve overall reliability of the business.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Accomplished multiple tasks within established timeframes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Ticketing Sales Agent & Customer Service Representation
Pirate Boat Tour
2017.05 - 2020.06
- Consulting
- Sale of tickets
- Handling any unexpected challenges
- Building packages and individual holiday programs for clients.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of the trips, products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Branch Expert
PrivatBank
2010.12 - 2016.03
- Issuing cards
- Processing deposits
- Opening bank accounts
- Consulting and customer service
- Providing specific services tailor made to a client.
- Streamlined branch operations for improved overall efficiency and productivity.
- Conducted regular staff training sessions to ensure employees were knowledgeable about current policies, procedures, and compliance regulations.
- Identified potential areas for process improvement within daily branch operations, recommending changes that led to increased efficiency levels across multiple departments.
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
Education
MA - Finance
Poltava State Agrarian Academy
Ukraine Poltava05.2009
Skills
- Good experience in sales
- Problem-solving skills
- Negotiation and persuasion skills
- Communication with clients and service their needs via inbound calls and emails.
- Customer Service
- Teamwork and Collaboration
Attainments
- MS Office (Outlook, Word, Excel, Power Point), IC proficient.
- Participation in scientific conferences.
Hobbies and Interests
I enjoy sport & fitness and I am enthusiastic about helping others to achieve their goals. I also like to read Biographies about sports & healthy lifestyle.
Timeline
Sales Associate
Freddy Chinook Mall
2023.10 - 2024.06
Manager
Unni's restaurant
2023.02 - 2023.09
Ticketing Sales Agent & Customer Service Representation
Pirate Boat Tour
2017.05 - 2020.06
Branch Expert
PrivatBank
2010.12 - 2016.03
MA - Finance
Poltava State Agrarian Academy
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