Inna Kuruohlu
Moncton,NB
Summary
Specialize in providing customer service, focusing on effective problem-solving and customer support. Experienced in retail and food service settings, with a strong commitment to exceeding customer expectations. Skilled in documentation and reporting, showcasing an ability to multitask and troubleshoot. Additionally, contribute to team success through collaboration, knowledge sharing, and proactive support in daily operations.
Overview
2
2
years of professional experience
Work History
Team Lead
The Body Shop
08.2022 - 03.2024
- Strategically delegate tasks and motivate team members to meet and exceed sales goals.
- Provide skincare consultations, assisting customers in selecting suitable products for their needs.
- Maintain detailed records of all products by inputting outcome information into the system and constantly sending updates to the head office.
- Prepare documentation for upcoming store events by head office guidelines.
- Actively listen to team members' feedback and effectively solve any arising problems.
- Create and manage work schedules, train new team members, sharing valuable knowledge and organize the store for upcoming events.
- Ensure the store is properly closed and prepared for the next day’s opening.
Barista
Tim Hortons
05.2022 - 07.2022
- Greet and interact with customers warmly, taking orders accurately and efficiently.
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
- Operate the cash register, process payments, and handle transactions.
- Monitor inventory levels and inform management of any shortages.
Education
Bachelor
National University "Odesa Law Academy"
Odesa, UkraineSkills
- Customer Service
- Coaching and Mentoring
- Communication skills
- Adaptability
- Multitasking
- Leadership
- Documentation and Reporting
- Team Work
- Fast Learner
- Troubleshooting
Languages
English
Ukrainian
Timeline
Team Lead
The Body Shop
08.2022 - 03.2024
Barista
Tim Hortons
05.2022 - 07.2022
Bachelor
National University "Odesa Law Academy"
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