Inna Kozlova
Calgary,AB
Summary
Organized and dependable candidate, looking for new opportunities and passionate about self-development and working with interesting projects. Striving for self-realization. Main strengths are analytical thinking, meeting deadlines, adaptability, strong communication skills, and high level of responsibility. Motivated by meeting and exceeding goals and expectations along with enjoying the result of persistent work. A responsible person who understands time management, knows how to effectively allocate their time between different tasks, sets priorities, uses planning tools and monitors their productivity.
Overview
3
3
years of professional experience
Work History
Sales Development Specialist
Vetmarket Group Limited
12.2021 - 09.2022
- Worked with multiple means of communication within fast-paced environment
- Managed over 50 customer calls per day
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Answered constant flow of customer calls with minimal wait times
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Monitored service after sale and implemented quick and effective problem resolutions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Veterinary Assistant/Receptionist
Veterinary Clinic "Doctor Vet"
10.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered incoming calls, directing clients to individuals addressing specific needs
- Recorded symptoms and documented medical observations to inform treatment decisions
- Administered medications to animals in treatment and documented changes in condition
- Cleaned, sterilized and maintained surgical instruments and equipment
- Restocked supplies and submitted purchase orders to maintain stock levels
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Science - Veterinary Science
Luhansk National Agrarian University
Kharkiv, Ukraine12.2020
Master of Science - Livestock Production
Luhansk National Agrarian University
Kharkiv, Ukraine12.2020
Skills
- Time Management Skills
- Microsoft Office
- Social Media Outreach
- Reports and Documents
- Inventory Management
- Payment Processing
- Stress Tolerance
- English, Ukrainian and Russian speaker
Timeline
Sales Development Specialist
Vetmarket Group Limited
12.2021 - 09.2022
Veterinary Assistant/Receptionist
Veterinary Clinic "Doctor Vet"
10.2019 - 12.2021
Master of Science - Veterinary Science
Luhansk National Agrarian University
Master of Science - Livestock Production
Luhansk National Agrarian University
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