Inna Kozlova
Calgary,Alberta
Summary
Organized and dependable candidate, looking for new opportunities and passionate about self-development and work with interesting projects. Striving for self-realization. Main strengths are analytical thinking, meeting deadlines, adaptability, strong communication skills, and a high level of responsibility. The main motivation for me is meeting and exceeding goals and expectations along with enjoying the result of persistent work.
Overview
3
3
years of professional experience
Work History
Sales Development Specialist
Vetmarket Group Limited
12.2021 - 09.2022
- Worked with multiple means of communication within fast-paced environment.
- Managed over 50 customer calls per day.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered constant flow of customer calls with minimal wait times.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Veterinary Assistant/Receptionist
Veterinary Clinic "Doctor Vet"
08.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Science - Veterinary Science
Luhansk National Agrarian University
Kharkiv, Ukraine12.2020
Master of Science - Livestock Production
Luhansk National Agrarian University
Kharkiv, Ukraine12.2020
Skills
- Animal Safety
- Procedure Support
- Post Operative Care
- Cleaning and Sanitizing
- Microsoft Office (Word, Excel, Outlook, Power Point)
- Social Media Outreach
- Stress resistance
- Communication
- Phone etiquette
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Sales Development Specialist
Vetmarket Group Limited
12.2021 - 09.2022
Veterinary Assistant/Receptionist
Veterinary Clinic "Doctor Vet"
08.2019 - 12.2021
Master of Science - Veterinary Science
Luhansk National Agrarian University
Master of Science - Livestock Production
Luhansk National Agrarian University
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