Inna Besedin
Toronto,ON
Summary
Seasoned Small Business Owner with 10 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
8
8
years of professional experience
Work History
Dog Walker
Self-Employed
Toronto, Canada
09.2019 - Current
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
- Cleaned up after dogs while walking them to keep public areas clean and safe.
- Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
- Walked multiple dogs of different breeds and ages at the same time, ensuring safety for both pets and humans.
- Cleaned up after dogs during walks using appropriate supplies.
- Professionally interacted with pet owners when discussing their pets' needs and care requirements.
Retail Business Owner
Dogs and Coffee Inc
Toronto, Canada
03.2018 - 09.2019
- Developed marketing strategies for the store to increase sales.
- Provided exceptional customer service to ensure customer satisfaction
- Scheduled staffing shifts and monitored employee performance.
- Maintained inventory levels by ordering merchandise from suppliers.
- Developed relationships with vendors in order to negotiate lower prices on goods.
- Organized promotional events such as special discounts or contests.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organize items in the storeroom for easy access when needed.
- Sweep, mop and vacuum floors in all areas of the building.
- Perform general cleaning duties to keep interior and exterior sidewalks clean for access during all four seasons.
Senior Retail Manager
BC CannaMed
Toronto, Canada
12.2015 - 05.2018
- Set up and managed a local medical marijuana dispensary.
- Ensured compliance with all safety regulations throughout the store premises. Conducted regular price checks to ensure competitive pricing strategies were met.
- Assessed customer needs and educated on product functionality and features. Resolved customer concerns and answered questions to promote positive guest experiences. Organize items in the storeroom for easy access when needed.
- Processed returns, exchanges, and refunds according to company policy.
- Developed and implemented successful social media campaigns to support company objectives
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Cleaned shelves, counters and tables to maintain an organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Certificate in Marketing, Marketing Essentials and Media Campaigns for Business, Business Intelligence Fundamentals, Marketing an Introduction, Strategic Selling and Customer Relationship Management, Strategies for Web Presence, Essentials of Competitive Intelligence -
University of Toronto, School of Continuous Studies
01.2015
Starting a Small Business, Theory of Food 1, Art of Eating and Dining, Leadership Skills, Career Readiness, Skills for College English, Emergency First Aid and Health Saving CPR, Food Safety Training in Canada Certificate, SMART SERVE, Professional Guest Service Course -
George Brown College
Skills
- Customer service excellence
- Business Management
- Staff Management
- Cleaning practices
- Quality assurance and control
- Payroll understanding
Languages
English
Professional
Ukrainian
Professional
Hebrew
Professional
Timeline
Dog Walker
Self-Employed
09.2019 - Current
Retail Business Owner
Dogs and Coffee Inc
03.2018 - 09.2019
Senior Retail Manager
BC CannaMed
12.2015 - 05.2018
Certificate in Marketing, Marketing Essentials and Media Campaigns for Business, Business Intelligence Fundamentals, Marketing an Introduction, Strategic Selling and Customer Relationship Management, Strategies for Web Presence, Essentials of Competitive Intelligence -
University of Toronto, School of Continuous Studies
Starting a Small Business, Theory of Food 1, Art of Eating and Dining, Leadership Skills, Career Readiness, Skills for College English, Emergency First Aid and Health Saving CPR, Food Safety Training in Canada Certificate, SMART SERVE, Professional Guest Service Course -
George Brown College
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