Injal Ajmera
Herring Cove
Summary
Results-driven Operations Supervisor with a track record of successfully managing a large team of people. Skilled in optimizing operational performance and quality assurance through the implementation of policies and procedures. Experienced in resolving customer service issues and complaints in a timely and professional manner. Proficient in office coordination and staff training, with a strong focus on operational efficiency and safety.Skilled in operations management and staff supervision. Successfully implemented cost reduction strategies that significantly improved key performance indicators. My leadership is characterized by meticulous attention to detail and a commitment to fostering team excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Loomis Express
10.2024 - Current
- Successfully managed day-to-day operations of a large team of 82 people providing guidance and leadership to ensure efficient workflow
- Oversaw staff development, training and performance management
- Completes accurate and timely reports for management as required (staff schedules,
attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB
reports, load quality), equipment management. - Conducted regular performance reviews and provided feedback to team members
- Resolved customer service issues and complaints in a timely and professional manner
- Planned, scheduled, and assigned work activities for personnel
- Developed and implemented policies and procedures to optimize operational performance and quality assurance
- Coordinated logistics activities such as scheduling transportations services, ordering supplies
- Recruited new employees based on job requirements while ensuring alignment with company culture values
- Investigated deficiencies and problems, recommending changes to drive improvements
- Created comprehensive reports detailing daily operations, trends, and areas needing improvement
- Resolved escalated complaints and answered questions regarding policies and procedures
- Maintained accurate payroll records and submitted data to accounting department for processing
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
Operations Supervisor
Intelcom Express
05.2022 - 09.2024
- Planning daily manpower requirements for sort and distribution routes based on volume forecast and PPH budget
- Analyzing & distributing routes on a daily basis based on daily routing
- Analyzing route optimization & providing constructive feedback to optimization team to eliminate 'back & forth' on all routes
- Creating & Managing daily reconciliation cases with Multiple Clients including Amazon as the last mile carrier
- Real-time monitoring of the deliveries, if necessary, intervening by finding solutions with the Independent Contractors to meet expected Key Performance Indices
- Managing business partners and giving business discussions if needed with inputs on areas of improvement on a quarterly basis
- Completing daily sort reports and uploading them on SharePoint for the assessment of the QA team
- Leading, managing and training the operations team & quickly adapting to the needs of the situation & using problem-solving & critical thinking skills to ensure the smooth operations
- Coordinating with the Customer Service team for the resolution of customer disputes
- Working with the Sort Supervisor & Station Manager to develop cost reduction initiatives for achieving minimal sort cost to meet expected KPIs while maintaining productivity and quality
- Hands-on logistics activities such as scheduling transportations services, ordering supplies
- Participating in the development of procedures & working methods in collaboration with the Station Manager & Director of Operations
- Training new candidates, oversee operations of employees and drivers for the optimal performance, ensuring smooth workflows and timely completion of tasks and performance management
- Interacting and communicating with Managers and team members to resolve challenges as one team
- Managed daily shipping, receiving operations for all incoming, outgoing packages utilizing a computerized tracking system
Technical Support Advisor
CONCENTRIX TECHNOLOGIES LTD
03.2021 - Current
- Provided excellent customer service & technical support using defined problem solving method
- Initiate dispatch procedure for hardware pickup/shipment
- Prepare complete and accurate report including appropriately notating accounts as required, update case management database
- Troubleshoot basic and routine issues that are technical in nature including hardware, software and or other designated client products
Operations Store Manager
Aum Hospitality Inc
03.2019 - Current
- Complete store administration and ensure compliance with policies and procedures
- Prepare reports on buying trends, customer needs and increase profitability through innovative ideas and increase market share
- Hiring, training and scheduling shifts of employees while considering cost control
- Reconciled records of bank transactions
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
- Processed payroll for employees in a timely manner
- Prepared journal entries in bookkeeping software
Store Manager
MMM Foods - Subway
09.2018 - Current
- Ordering food supplies, managing inventory, cash drops, generating sales reports
- Recruiting & training the team on proper procedures, customer service and selling techniques to ensure highest level of customer satisfaction
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Focus on Inventory & cost control to reduce expenses while maintaining high standards of quality
- Effective scheduling of employees to minimize overtime costs
- Collaborated with management personnel to plan marketing, advertising and special restaurant functions
Factory Manager
POWDERTECH & RESINS LTD
01.2014 - Current
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Confer with management to resolve worker problems, complaints, or grievances
- Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions
- Keeping and maintaining timesheet records as to avoid any discrepancies
- Analyzed financial data to identify discrepancies or trends in order to make recommendations for improvement
- Audited payroll and personnel records to determine unemployment insurance premiums and workers' compensation coverage
- Prepared and analyzed financial statements, budgets, and other reports to assess accuracy and compliance with applicable laws and regulations
- Examined account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures
- Performed financial calculations, such as amounts due, interest charges, balances, discounts
Manufacturing Production Associate
PADAM STATIONERY MANUFACTURING CO
01.2012 - Current
- Answered client calls regarding product availability, dispatch schedule & Tracking details
- Collaborated with cross-functional teams, including engineering, quality assurance, and production planning, to ensure smooth and efficient operations
- Maintained accurate documents, records and logbooks to track production
Education
POST-GRADUATION CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca College
Toronto, Ontario01.2009
BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE
Gujarat University
Ahmedabad, Gujarat01.2007
Skills
- Accuracy and Efficiency in Documentation
- Accounts Payable
- Accounts Receivable
- Operational Efficiency and Safety
- Safe Work Methods
- Crew Scheduling
- Recovery Planning
- Statistical Reporting
- Computer Literacy
- Operations Management
- Performance monitoring
- Staff Supervision
- Team Training
- Budgeting and Cost Control
- Warehouse Operations Management
- Logistics Coordination
- Supply Chain Management
- Staff Training
- Food Safety Compliance
Certification
- C++/Java
- Microsoft Certified Professional (Desktop Management)
- Restaurant Canada Food Handler Certificate
- First Aid and CPR Certified
- Transportation of Dangerous Goods
- WHMIS
Timeline
Operations Supervisor
Loomis Express
10.2024 - Current
Operations Supervisor
Intelcom Express
05.2022 - 09.2024
Technical Support Advisor
CONCENTRIX TECHNOLOGIES LTD
03.2021 - Current
Operations Store Manager
Aum Hospitality Inc
03.2019 - Current
Store Manager
MMM Foods - Subway
09.2018 - Current
Factory Manager
POWDERTECH & RESINS LTD
01.2014 - Current
Manufacturing Production Associate
PADAM STATIONERY MANUFACTURING CO
01.2012 - Current
BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE
Gujarat University
- C++/Java
- Microsoft Certified Professional (Desktop Management)
- Restaurant Canada Food Handler Certificate
- First Aid and CPR Certified
- Transportation of Dangerous Goods
- WHMIS
POST-GRADUATION CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca College
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