Injal Ajmera

• Planning daily manpower requirements for sort and distribution routes based on volume forecast and PPH budget
• Analyzing & distributing routes on a daily basis based on daily routing
• Analyzing route optimization & providing constructive feedback to optimization team to eliminate “back & forth” on all routes
• Creating & Managing daily reconciliation cases with Multiple Clients including Amazon as the last mile carrier
• Real-time monitoring of the deliveries, if necessary, intervening by finding solutions with the Independent Contractors to meet expected Key Performance Indices
• Coordinating and managing business partners and giving business discussions if needed with inputs on areas of improvement on a quarterly basis
• Completing daily sort reports and uploading them on SharePoint for the assessment of the QA team
• Oversee daily station operations by employees & drivers follow the Standard Operating Procedures
• Leading, managing and training the operations team & quickly adapting to the needs of the situation & using problem-solving & critical thinking skills to ensure the smooth operations
• Coordinating with the Customer Service team for the resolution of customer disputes
• Coordinating with the Sort Supervisor & Station Manager to develop cost reduction initiatives for achieving minimal sort cost to meet expected KPIs whiles maintaining productivity and quality
• Interviewing new candidates, training them on the duties, operations & standard operating procedures & monitor their performance
• Recommending & evaluating candidates to be taken on board from the temporary staff
• Participating in the development of procedures & working methods in collaboration with the Station Manager & Director of Operations &
• Recommending updates & course of action for processes & procedures for solving problems & achieving operational excellence
• Calculating Weekly Employee Payroll as per time-sheets and calculate and approve Contractor premium pay-out

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

• Technical product support using defined problem solving
• Construct individual case reference files and update case management database
• Implement solutions via researching user guides, technical manuals, and other references
• Diagnose end user problems using systematic listening and probing approach
• Initiate dispatch procedure for hardware pickup/shipment
• Provide advice to internal technical support advisors in response to identified difficulties
• Answering inbound calls from customers having problems with their smartphones/tablets/computer
• Listening attentively to customer needs and concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Troubleshoot basic and routine issues that are technical in nature including hardware, software and or other designated client products

• Serve as role model to drive customer-focused culture in resolving serious customer issues and training team members to exceed customer service standards
• Maintain highest quality food standards with outstanding visual branding standards
• Complete store administration and ensure compliance with policies and procedures
• Prepare reports on buying trends, customer needs and increase profitability through innovative ideas and increase market share
• Responsible for creating, communicating, and confirming biweekly staff schedules for all salaried and hourly employees and for finding replacements for staff/shifts as needed
• Supervise any equipment maintenance carried out by 3rd party vendors and contractors
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.

• Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
• Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
• Confer with management to resolve worker problems, complaints, or grievances
• Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions
• Managed team of 25 employees and coordinate with HR and finance dept to manage payroll
• Maintain Timekeeping records
• Keeping and maintaining timesheet records as to avoid any discrepancies

• Modified a comprehensive financial reporting package to reflect growing organizational complexity
• Filed tax returns and prepared governmental reports in compliance with strict standards
• Compiled general ledger entries on a short schedule with nearly 100% accuracy

• Ordering food supplies, managing inventory, cash drops, generating sales reports
• Training crew on proper procedures ensuring highest level of customer satisfaction
• Accomplishes department objectives by managing staff; planning and evaluating department activities
• Maintains staff by recruiting, selecting, orienting, and training employees
• Ensures a safe, secure, and legal work environment
• Accomplishes department objectives by managing staff; planning and evaluating department activities.