INIOLUWA BELLO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Outcess Solutions Nigeria Ltd
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Sauce Soups and Stews
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
ShopRite
02.2020 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
Education
Post baccalaureate diploma - Human resource management
Thompson Rivers University
Kamloops, BC01.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Administrative support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Timeline
Customer Service Representative
Outcess Solutions Nigeria Ltd
05.2022 - 06.2023
Sales Associate
Sauce Soups and Stews
08.2021 - 06.2022
Retail Sales Associate
ShopRite
02.2020 - 06.2021
Post baccalaureate diploma - Human resource management
Thompson Rivers University
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