Summary
Overview
Work History
Education
Skills
Timeline
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Inha Zabolotnia

Regina,SK

Summary

Dedicated customer service professional with 20+ history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to help team achieve company goals and excited to use Ukrainian skills in Canada.

Overview

25
25
years of professional experience

Work History

Owner of Mini Hotel

Inha & Ihor Zabolotniy
01.2000 - 02.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Renovated, repaired, and cleaned hotel rooms.

Sales Manager

Promsnab
01.1997 - 12.1999
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.


Education

Customer Service

RODS, Customer Service English Workshop
Regina, SK
12.2023

Bachelor of Arts - Event Management

Sumy Art College, Ukraine
Regina, SK
12.1991

Skills

  • Customer Relations
  • Client Service
  • Business Planning
  • Business Development
  • Business Administration
  • Strategic Planning
  • Small business operations
  • Relationship Building with clients and business competitors
  • Verbal and written communication
  • Marketing
  • Financial Planning
  • Budget Development

Timeline

Owner of Mini Hotel

Inha & Ihor Zabolotniy
01.2000 - 02.2022

Sales Manager

Promsnab
01.1997 - 12.1999

Customer Service

RODS, Customer Service English Workshop

Bachelor of Arts - Event Management

Sumy Art College, Ukraine

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Inha Zabolotnia