INGRIS SERRANO
Richmond
Summary
Clinic Associate with over 9 years of experience in customer service, and food industry. Able to adapt in slow or fast paste job environment.
Overview
10
10
years of professional experience
Work History
Clinic Associate
Animal Fix clinic
01.2021 - Current
- Maintain high standards of customer service during fast-paced operations. Pleasantly and courteously interacting with clients owners. Help with check ins when clients drop off the pets for their scheduled surgery, answer any questions and concerns clients may have. Help lift and move pets up to 35lbs when necessary. Support administrative needs, working with spread sheets and medical records. Scheduling appointments and communicating with clients via emails or phone calls.
General Manager
PROJECT JUICE
08.2019 - 01.2021
- Manage store operations including ; Cost management, interviewing, hiring, training & developing all team members, inventory management, scheduling and planning local events & partnerships. Helped create guidelines and instructions for new recipes to increase product knowledge. Used to working in a fast paced environment that follows strict health code procedures. Helped achieve sales goals and create a welcoming but professional environment by making connections with every guest.
Assistant Manager
Project Juice
08.2017 - 08.2019
- Second in charge at the store, helped oversee staff, inventory management. Daily tasks included helping with customer complaints, cash handling. Cross-trained and coordinated scheduling with team members to ensure seamless service
KITCHEN SUPERVISOR
MISSION HEIRLOOM
02.2016 - 08.2017
- Trained in all positions (hostess, server, cashier, barista and line cook), Oversee all kitchen production and procedures. Deliver excellent customer service. Helped create a menu and a line of products that specializes in people with digestive disorders.
Education
High School Diploma -
Richmond High School
RichmondSkills
- Bilingual (English and Spanish) Strong attention to detail Work Great in team and solo jobs Strong leadership skills Organized and clean Quick learner and multi-tasker
Timeline
Clinic Associate
Animal Fix clinic
01.2021 - Current
General Manager
PROJECT JUICE
08.2019 - 01.2021
Assistant Manager
Project Juice
08.2017 - 08.2019
KITCHEN SUPERVISOR
MISSION HEIRLOOM
02.2016 - 08.2017
High School Diploma -
Richmond High School