INGRID VILLAFUERTE
Ottawa
Summary
Accomplished professional with a proven track record in the public sector in Ecuador, adept at handling sensitive information and interacting with different level of clients and audience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Maternity Leave
Working From Home
08.2018 - Current
- Problem solving, multitasking
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Tourism & Information Secretary, Consular Officer
Embassy of Ecuador in Canada
07.2015 - 08.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Junior Advisor for Exports
Institute for the Promotion of Exports-ProEcuador
01.2012 - 01.2014
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Enhanced client satisfaction by providing tailored financial advice and investment strategies.
- Assisted senior advisors in the creation of comprehensive financial plans for high-net-worth individuals.
- Increased sales revenue by identifying opportunities for cross-selling additional products and services to existing clients.
Tourism Product Development Specialist
Ministry Of Tourism, Ecuador
09.2010 - 09.2011
- Implemented effective quality assurance measures, ensuring high standards for end products and customer satisfaction.
- Created innovative, science-based product formulas for [Product or Service].
- Conducted market research and analyzed competitor products for the development of unique features and functionalities.
- Optimized supply chain processes for raw materials procurement, resulting in cost savings and increased efficiency.
Education
Specialized Diploma - Tourism And Travel Management
Universidad Internacional De Andalucia
Huelva, Spain10-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Critical thinking
- Computer skills
- Problem resolution
- Organizational skills
- Attention to detail
- Excellent communication
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Maternity Leave
Working From Home
08.2018 - Current
Tourism & Information Secretary, Consular Officer
Embassy of Ecuador in Canada
07.2015 - 08.2018
Junior Advisor for Exports
Institute for the Promotion of Exports-ProEcuador
01.2012 - 01.2014
Tourism Product Development Specialist
Ministry Of Tourism, Ecuador
09.2010 - 09.2011
Specialized Diploma - Tourism And Travel Management
Universidad Internacional De Andalucia
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