Summary
Overview
Work History
Skills
Accomplishments
Languages
Certification
Education
Timeline
Hobbies
Volunteer
Receptionist
Ingrid Roxas

Ingrid Roxas

Calgary,AB

Summary

  • Partnership Consultant with 17+ years of experience in project and change management, strategic planning, relationship management, and business process improvement and automation.
  • Two-time recipient of the ‘Project of the Year Award' and Three-time nominee from PMI.
  • Developed partnership strategies, contributing to a 40% increase in business development and service delivery, and 75% partnership renewal rates.
  • Led several departmental business process improvement and change initiatives resulting in increased regulatory compliance and operational efficiency by up to 50%, increased land sales up to 40%, process waste reduction up to 30%, and stakeholder change adoption rates up to 80%.
  • Facilitated project planning and Quality Assurance/Quality Control reviews for large-scale land development projects with budgets up to $175+ million.
  • Led the strategy development and business planning for various departments across three business cycles.

Overview

18
18
years of professional experience
1
1

Introduction to Artificial Intelligence with Python

1
1

Neuro-linguistic Programming Practitioner

5
5

Certified Life Coach

13
13

Black Belt: Lean Six Sigma

15
15

Certified Change Management Practitioner (CCMP)

14
14

Supervisory & Leadership Development

17
17

SMART Project Management

Work History

Partnership Consultant

City of Calgary
Calgary, AB
01.2017 - Current
  • Developed, nurtured, and managed strategic partnerships with key industry stakeholders resulting in a 20% increase in the delivery of services and programs.
  • Implemented effective partnership engagement strategies, resulting in a 75% increase in partner retention rate and improved overall satisfaction levels.
  • Led cross-functional teams to negotiate and close high-value partnership agreements, resulting in a 30% increase in the partner's delivery of programs and services.
  • Integrated technology and business operations to identify issues and develop targeted solutions, resulting in 40% decrease of rework and down time.
  • Led cross-functional teams to created and manage project plans, timelines and budgets. Resulting in the completion of the facility expansion within the approved budget,
  • Managed multiple deadlines across several departments to meet dynamic needs of multiple partners,
  • Helped meet changing demands of internal and external stakeholders by recommending improvements to business systems, processes, or procedures.
  • Facilitated in design and implementation of departmental restructure of over 500+ staff, resulting in more streamlined service delivery to Calgarians.

Business Management Coordinator

City of Calgary
Calgary, AB
12.2011 - 12.2016
  • Led departmental process improvement initiatives, resulting in 50% operational efficiency enhancement, 60% increased project delivery, 40% higher land sales, 30% more effective leasing, and 80% adoption rate.
  • Spearheaded cultural change projects, coordinating cross-functional teams and achieving 50% increased compliance and 80% adoption rate, ensuring seamless implementation and enhanced performance.
  • Developed long-term partnership strategies, increasing service delivery and mutual growth by 40%, demonstrating strong relationship management skills and fostering successful collaborations.
  • Facilitated several project planning and QA/QC review for land development projects of up to 928-acres with project budgets up to $175+ million.
  • Coordinated provincial, federal, and contractor agreements for emergency relocation of 1,000+ families, ensuring industrial land development of 40 acres in 32 days; awarded 'Project of the Year Award' and 'Community Advancement Award' from PMI.
  • Oversaw diverse team of strategists and consultants, driving efficiency, collaboration, and 25% reduction of departmental operational delays, showcasing leadership and organizational development expertise.
  • Nominated for 'Project Management Excellence by an Organization' Award from PMI, highlighting excellence in leading cross-functional teams and delivering impactful business outcomes.

Business & Policy Strategist

City of Calgary
Calgary, AB
07.2008 - 12.2011
  • Cultivated relationships with developers and builders to drive industry insights, identify mutual opportunities, and improve approval processes for site servicing, resulting in 50% increase in output efficiency.
  • Devised and executed long-term business strategies aligned with departmental objectives, yielding 30% boost in program effectiveness.
  • Fostered cross-departmental relationships to drive collaboration, leading to 60% boost in operational efficiency and 40% increase in crew scheduling and waterline repairs.
  • Spearheaded 'Driving Your Development' program, facilitating staff development, knowledge transfer, and succession planning, resulting in 24 departmental staff obtaining Lean Six Sigma certifications.
  • Represented department in shaping 'Municipal Immigration Policy', catalyzing establishment of 'Calgary Local Immigration Partnership', benefitting over 383,000+ families in Calgary and surrounding areas.
  • Provided high-level support to leadership team in compiling and presenting data, insights, and recommendations to inform decision-making.

Furniture Program Coordinator

City of Calgary
06.2006 - 07.2008
  • Orchestrated emergency relocation of 300+ staff, equipment, and furniture within 2 days, earning 'Project of the Year' nomination from PMI.
  • Established new departmental income stream, generating ~$100k annually and reducing landfill waste by 75%.
  • Spearheaded sustainability initiatives, ensuring eco-friendly government workspace through furniture purchases and disposals.
  • Optimized architect and designer processes, resulting in 20% increase in service delivery output.
  • Directed resource moves for upgrades and development across 350+ sites.
  • Researched eco-friendly products to meet regulations, leading to gradual shift to sustainable products. Resulted in more eco-friendly workplace and reduced costs.

Skills

  • Project Management
  • Change Management
  • Relationship Management, Corporate Partnerships
  • Business Process Improvement and Optimization
  • Strategic Planning and Business Planning
  • Management Consulting and Advisory
  • Team Leadership and Supervisory
  • Customer Relationship Management (CRM)
  • Performance Management
  • Client-Oriented
  • Work Planning and Prioritization
  • Communications and Cultural Awareness
  • Six Sigma Methodologies, Lean Methodologies
  • Negotiations and Conflict Resolution
  • Coaching, Mentoring, and Training
  • Adaptable to changing needs
  • Life-long Learner
  • Tech Savvy

Accomplishments

  • PMI, 2014: Project Management Excellence by an Organization Award for the Corporate Project Management Framework Development - nominee
  • PMI, 2013: Project of the Year Award Winner for the Great Plains Temporary Housing Project
  • PMI, 2013: Community Advancement Award for the Great Plains Temporary Housing Project - nominee
  • PMI, 2012: Project Management Excellence by an Organization Award for the Real Estate Project Management Office - nominee
  • PMI, 2007: Project of the Year Award Winner for Urban Development Logistics Move
  • Project Manager of a $60 million facility expansion, completed on budget
  • Project Manager of a $6 million artificial turf field, completed on budget
  • Coordinated and negotiated a $3 million facility land-use change, completed on budget
  • Facilitated several planning and quality assurance process reviews for land development projects with budgets up to $175+ million.

Languages

English
Native or Bilingual

Certification

  • Introduction to Artificial Intelligence with Python, Harvard EdX
  • Neuro-linguistic Programming Practitioner, The Coaching Institute
  • Certified Life Coach, The Coaching Institute
  • Black Belt: Lean Six Sigma, Management & Strategy Institute
  • Supervisory & Leadership Development, University of Calgary
  • Certified Change Management Practitioner (CCMP), ProSci
  • SMART Project Management Certification, City of Calgary

Education

Master Of Business Administration -

University of Phoenix

Timeline

Partnership Consultant

City of Calgary
01.2017 - Current

Business Management Coordinator

City of Calgary
12.2011 - 12.2016

Business & Policy Strategist

City of Calgary
07.2008 - 12.2011

Furniture Program Coordinator

City of Calgary
06.2006 - 07.2008

Master Of Business Administration -

University of Phoenix

Hobbies

Hiking and Exploring New Trails, Exploring New Restaurants, Muay Thai, Boxing, Wellness

Volunteer

  • Mentor, Calgary Region Immigrant Employment Council (CRIEC), provide guidance and mentorship to internationally skilled immigrants entering the Canadian workforce
  • Board Director, Alberta Animal Rescue Crew Society (AARCS), provide strategic guidance towards adoption of sound, ethical, legal governance, and financial management practices to advance AARC's mission.
  • Founder, Animal Welfare Coalition (AWC) of Alberta, established coalition to raise awareness on responsible pet ownership and animal welfare.
  • Technologist Assistant, VCA Animal Hospital, provide animal care to clinic patients and maintain site operations.

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Ingrid Roxas