Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ingrid Mueller

Winnipeg

Summary

Confident Insurance Broker possessing a strong work ethic and exceptional customer service skills seeking meaningful employment. Bringing 7 plus years of customer service experience, highly developed soft skills and a keen desire to adapt and learn what is required translates to a great asset to have on the team. Servicing both auto and home policies included adjusting coverages as needed, educating the client on their needs, providing accurate quotes and creating a trusting relationship for retention.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Broker

Scoop Insurance
04.2023 - 10.2023
  • Provided top notch customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Experience with using multiple systems including EPIC and various company portals at once.
  • Provided follow up with questions, changes and if needed required documents.
  • Used retention techniques for renewal polices
  • Sold Auto and Home insurance policies to new and existing customers.

Call Center Customer Service Representative

Sitel Group Canada
04.2016 - 02.2023
  • Managed high call volume daily, maintaining composure under pressure
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Worked in various departments including: collections, data tech, cable tech, card services, bank teller services.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Education

Travel Tourism

Robertson Career College
Winnipeg, MB

Skills

  • Time Management/Reliable
  • Quotes and Sales
  • Personable/Team Player
  • Computer/Microsoft
  • Driven/Highly Motivated

Certification

RIBO - April 2023

CAIB Level I - July 2024

Timeline

Insurance Broker

Scoop Insurance
04.2023 - 10.2023

Call Center Customer Service Representative

Sitel Group Canada
04.2016 - 02.2023

Travel Tourism

Robertson Career College

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Ingrid Mueller