Ingrid McFarland
San Pablo
Summary
A bilingual logistics professional with 20+ years, specializing in Transportation Operations Management in 3PL/Import/Export/Broker environment, TMS administration and client retentiom.
Known for being meticulous, versatile, reliable, curious, and dedicated, with exceptional leadership skills, while consistently going the extra mile to ensure the success of both the organization and its clients.
Overview
23
23
years of professional experience
Work History
Director of Planning and Optimization
GSC Enterprises, formerly GSC Logistics, Inc.
Oakland
11.2023 - 07.2025
- Managed multi-regional business support teams across various key functional areas.
- Spearheaded the end-to-end post-sale transition for new clients, taking full ownership upon contract award to successful business continuity.
- Directed all aspects of system implementation, client onboarding, and customized training.
- Designed and executed scalable processes to drive continuous improvement, operational efficiency, and long-term client satisfaction.
- Led a specialized team responsible for system expertise, updates, support, and training across a multi-region transportation platform.
- Coordinated cross-functional projects to align regional operations and ensure consistent execution of strategic initiatives.
- Optimized business operations by streamlining workflows, automating manual tasks through TMS and BI Dashboard tools.
- Oversaw accurate client invoicing, audit processes, and timely resolution of billing disputes.
- Oversaw end-to-end driver payroll operations, ensuring accuracy, compliance, and timely disbursement.
Assistant Director of Transportation
GSC Enterprises, formerly GSC Logistics, Inc.
Oakland
06.2021 - 11.2023
- Oversaw a high performing $85M operations team.
- Drove strategic and operational excellence across a complex, high-volume container environment.
- Aligned personnel planning, performance management, and resource allocation with the unique service agreements of over 50 clients.
- Streamlined transportation costs and processes, directly improving service efficiency and reducing operational friction.
- Played a key role in training and leadership development, standardizing job roles, and promoting a culture of accountability.
Client Services Manager/TMS Super User
GSC Logistics, Inc.
Oakland
04.2010 - 06.2021
- Managed a team of 21 within the Client Services division of the Transportation Department.
- Led daily operations across import/export logistics while ensuring service level agreements (SLAs) were consistently met.
- Collaborated cross-functionally with commercial, operations, and HR teams to improve client onboarding.
- Identified key areas for process improvement and implemented automation initiatives that increased efficiency.
Logistics Analyst
GSC Logistics, Inc.
Oakland
02.2007 - 04.2010
- Managed import container logistics for major retail clients including JC Penney and Walgreens.
- Collaborated closely with dispatchers to coordinate container services.
- Maintained accurate documentation by following up with brokers and vessel lines.
- Prepared detailed delivery reports for clients.
Supply Chain/Logistics Coordinator for a Raw Plastics Company.
DCO International, Inc.
San Francisco
01.2003 - 02.2007
- Managed end-to-end logistics operations, including railcar shipments, packaging, and loading of plastic materials.
- Oversaw the transloading of raw materials from railcars to containers.
- Prepared and processed all shipping documentation, coordinated with sales teams, vendors, and freight forwarders.
Education
Bachelor of Arts - Digital Graphics, Spanish Minor
California State University
Hayward, CA01.2003
High School Diploma -
Berkeley High School
01.1999
Skills
- Management
- Supply chain knowledge
- Leadership training & development
- Process Improvement
- Microsoft 365
- Research & record keeping
- Client Onboarding
- Client Service
- ERP and TMS Systems
- Port Logistics & Transportation
- Problem solving
- Risk Prevention
- Dispute and resolution
- Excellent People Skills
- Administration
- Business Optimization & Planning
- Project Management
- Import/Export management
- Business operations
Timeline
Director of Planning and Optimization
GSC Enterprises, formerly GSC Logistics, Inc.
11.2023 - 07.2025
Assistant Director of Transportation
GSC Enterprises, formerly GSC Logistics, Inc.
06.2021 - 11.2023
Client Services Manager/TMS Super User
GSC Logistics, Inc.
04.2010 - 06.2021
Logistics Analyst
GSC Logistics, Inc.
02.2007 - 04.2010
Supply Chain/Logistics Coordinator for a Raw Plastics Company.
DCO International, Inc.
01.2003 - 02.2007
Bachelor of Arts - Digital Graphics, Spanish Minor
California State University
High School Diploma -
Berkeley High School
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