INGRID MANZANILLA
Pleasant Hill
Summary
Dedicated and compassionate medical assistant with experience providing high-quality patient care and administrative support. Proficient in front desk operations, patient intake, medical record management, and clinical procedures. Skilled in communication, teamwork, and maintaining a professional and welcoming environment for patients. Committed to supporting healthcare professionals and ensuring efficient, patient-centered service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Golden State Dermatology
Walnut Creek
08.2025 - Current
- Assisted in patient intake processes, ensuring accurate documentation and efficient flow of operations.
- Managed appointment scheduling, optimizing clinic workflow and patient access to care.
- Collaborated with physicians to prepare examination rooms and necessary medical equipment.
- Educated patients on procedures, medications, and post-treatment care instructions for improved understanding.
- Monitored inventory levels of medical supplies, coordinating timely reorder to prevent shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Cosmetic Scheduler/Skin Care Specialist
Golden State Dermatology
Walnut Creek, CA
08.2025 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Scheduled Cosmetic treatments for patients such as Botox, Lip Filler, IPL, Vbeam, Fraxel, etc
- Consulted patients with our skin care products working and spending time explaining the benefits of our products.
- Informed patients with cosmetic treatment pre and post care.
Front Desk Medical Receptionist
Golden State Dermatology
Walnut Creek, CA
08.2025 - Current
- Greet and check in patients while maintaining a professional and friendly environment.
- Schedule, confirm, and manage patient appointments using electronic health systems.
- Verify insurance, process payments, and handle patient inquiries.
- Coordinate communication between patients and medical staff to ensure smooth clinic flow
- Maintain accurate records and assist with administrative tasks, contributing to an efficient front office operation.
Medical Assistant
NorCal Urology
Oakland, CA
04.2024 - 08.2025
- Assisted physicians with patient care by taking vitals, recording patient histories, and preparing patients for exams.
- Administered injections and assisted in minor surgical procedures and catheter changes.
- Maintained accurate medical records through filing, charting, and electronic data entry.
- Supported non-English-speaking patients to ensure clear communication and comfort.
- Organized daily clinic operations by managing charts, phone calls, and scheduling.
Education
Certificate of Completion - Medical Assisting
Unitek College
Concord, CA03.2024
Associate of Science - Nursing
Contra Costa College
San Pablo04-2027
Skills
- Patient intake and registration
- Medical terminology
- Administrative support & scheduling
- Collecting blood and specimen samples
- Vital signs & injections
- Time management & multitasking
- Strong communication & professionalism
- Assisting with physical exams
- Restocking & preparing exam rooms
- Team leadership & customer service
- Bilingual communication (English & Spanish)
- Procedure assistance
- Maintaining confidentiality
- Payment collection
- Medical billing and coding
- Insurance claims
Certification
Biliteracy Award, John Swett High School (2023-06) – Earned biliteracy medal and diploma seal for completing English language arts requirements.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Golden State Dermatology
08.2025 - Current
Cosmetic Scheduler/Skin Care Specialist
Golden State Dermatology
08.2025 - Current
Front Desk Medical Receptionist
Golden State Dermatology
08.2025 - Current
Medical Assistant
NorCal Urology
04.2024 - 08.2025
Certificate of Completion - Medical Assisting
Unitek College
Associate of Science - Nursing
Contra Costa College