Ingrid Jimenez

• Provide technical support to users, respond to incoming requests for IT support and resolve network, hardware and software issues with applications and systems.
• Achieving the Productivity and Quality Performance of 90-100%.
• Perform technical maintenance and software installations and updates.
• Applying soft skill when giving support to users and customers

• Evaluation of databases, responsible of approve or reject files in order to follow the quality standards based in guidelines (service now) and requirements of our customers of the automotive industry.
• Responsable of evaluate the quality performance of 12 productions analysts, giving them feedbacks and develope estrategies to improve the quality and performance of them.
• Compliance with final results deliveries and cut-off dates, development of constant strategies to improve the quality goals.

Utilization of various software programs to manipulate, parse, normalize and clean data, data interpretation of relevance according to business rules and processes to meet user expectation requirements, enters data, conducts data verification and quality analyses, and performs data corrections, as required. Evaluation of electronic media for data content; and performs quality assurance checks on final products. Research for exception reporting.
-Ability to process data quickly and accurately.
-Ability to analyze data and determine the most efficient way to complete files.
-Achieving monthly production and quality goals.