Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Hernandez Paez

Orange

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and easy to work with others.

Overview

3
3
years of professional experience

Work History

Starbucks

Jessica Godinez
08.2021 - Current
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Package orders to ensure they are delivered accurately and safely to customers.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.

Wingstop

Rocio
01.2021 - 11.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06.2020

Skills

  • Cash Register Systems
  • Verbal and Written Communication
  • Training and Development
  • POS Systems Operations
  • Customer Service Excellence
  • Online Orders Preparation
  • Excellent Memory
  • New Hire Training
  • Team Player
  • Ability to Adapt
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Starbucks

Jessica Godinez
08.2021 - Current

Wingstop

Rocio
01.2021 - 11.2021

High School Diploma -

Villa Park High School

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Ingrid Hernandez Paez