Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Egerdeen

Kitchener,ON

Summary

Proven AR Collections Specialist from GHD Limited, adept in credit and collections and fostering client relationships, significantly reduced delinquency rates through strategic negotiations and empathetic customer service. Demonstrates exceptional financial analysis proficiency and teamwork orientation, ensuring compliance and enhancing payment compliance. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Finance Services -(AR Collections Specialist)

GHD Limited
01.2018 - Current

  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • 40-60 outbound calls and emails daily - maintained a large portfolio of client in both Canada and United States
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.

AR Collections & Credit

Altruck International
09.2015 - 12.2017
  • Maximized debt recovery by establishing strong relationships with clients and utilizing persuasive negotiation tactics.
  • Demonstrated strong problem-solving skills by effectively resolving complex customer issues related to billing disputes and account discrepancies, leading to improved customer satisfaction levels and reduced resolution times.
  • Reduced delinquent accounts by creating customized repayment plans tailored to individual client needs.
  • Increased efficiency in the collections process through regular monitoring and analysis of outstanding accounts.
  • Maintained accurate records of customer communications, payments, and account status for optimal reporting and analysis purposes.
  • Promoted a positive customer experience during the collections process, leading to increased client retention rates.
  • Contributed to company growth by maintaining a healthy cash flow through consistent debt recovery efforts.
  • Managed a diverse portfolio of accounts effectively, prioritizing high-risk cases for targeted intervention strategies while maintaining overall performance standards.
  • Protected business interests by ensuring compliance with relevant federal, state, and industry-specific regulations during collection efforts.

Education

High School Diploma -

Cawthra Park Secondary School
Mississauga, ON
06.1984

Skills

  • Credit and collections
  • Teamwork orientation
  • Credit Reporting Familiarity
  • Account Review
  • Relationship Building
  • Active listening abilities
  • Collections
  • Customer research
  • Skip Tracing Knowledge
  • Decision-Making Competence
  • Conflict resolution techniques
  • Professionalism and Ethics
  • Goal-oriented mindset
  • Debt recovery expertise
  • Outbound Calling
  • Legal Compliance Understanding
  • Bankruptcy Law Awareness
  • Issue investigation
  • Empathy and Tactfulness
  • Account Reconciliation
  • Strong negotiation skills
  • Financial analysis proficiency
  • Persuasion techniques
  • Risk Management
  • Finance
  • Business Correspondence Writing
  • Team Oversight
  • Financial statements expertise
  • New Hire Training
  • Goals and performance
  • Attention to Detail

Languages

English
Full Professional
German
Elementary

Timeline

Finance Services -(AR Collections Specialist)

GHD Limited
01.2018 - Current

AR Collections & Credit

Altruck International
09.2015 - 12.2017

High School Diploma -

Cawthra Park Secondary School
Ingrid Egerdeen