Ingrid Correa
San Jose
Summary
Adept at enhancing customer experiences and leading teams, I excelled as a Front Desk Manager at SG Metodo, where I significantly improved guest retention and staff proficiency. My expertise in hospitality management and problem-solving, coupled with a talent for fostering professional growth, showcases my ability to meet and exceed employer expectations.
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
SG Metodo
01.2018 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
High School Diploma -
E.E Tarsicio Alvares Lobo
Sao Paulo11-2016
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Customer service expertise
- Leadership qualities
- Hospitality service expertise
- Oral and written communications
- Hospitality management
- Listening skills
- Front desk supplies management
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Elementary
Timeline
Front Desk Manager
SG Metodo
01.2018 - 12.2020
High School Diploma -
E.E Tarsicio Alvares Lobo
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