Ingrid Cerquera
Burnaby,BC
Summary
Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
12
12
years of professional experience
Work History
Event Security Supervisor
Genesis Security Inc.
07.2023 - Current
- Enhanced event safety by implementing comprehensive security plans and procedures.
- Facilitated smooth event operations with proactive crowd control measures and conflict resolution skills.
- Contributed to a culture of continuous improvement by actively seeking and implementing feedback from clients, team members, and other stakeholders.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
Covid-19 Security Officer
Genesis Security Group
03.2020 - 01.2021
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Coordinated effectively with other screeners to ensure consistent application of clinical guidelines across all testing sites within the organization''s network.
Event Security Supervisor
Genesis Security Group
08.2019 - 01.2021
- Prevented unauthorized access at events through strict enforcement of entry policies and thorough inspections.
- Ensured timely response to emergencies with effective communication and coordination between team members.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Security Guard
Genesis Security Group
10.2014 - 12.2015
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales & Services Clerk
Mobilcity
08.2012 - 10.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC07.2012
Skills
- Crowd Management
- De-Escalation Techniques
- Perimeter Patrol
- Public Safety
- Incident Reporting
Languages
English
Spanish
Volunteer Experience
Youth Drop In Centre - Vancouver, BC
Volunteered from July 2008 to August 2008
Timeline
Event Security Supervisor
Genesis Security Inc.
07.2023 - Current
Covid-19 Security Officer
Genesis Security Group
03.2020 - 01.2021
Event Security Supervisor
Genesis Security Group
08.2019 - 01.2021
Security Guard
Genesis Security Group
10.2014 - 12.2015
Sales & Services Clerk
Mobilcity
08.2012 - 10.2014
High School Diploma -
Sir Charles Tupper Secondary School
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