INGRID CARDONA
LOS ANGELES
Summary
Dynamic and dedicated professional recognized for exceptional leadership and a talent for overcoming challenges. Strong problem-solving skills and a proactive approach ensure effective navigation of new tasks and projects. Known for adaptability, creativity, and a results-oriented mindset, consistently driving meaningful contributions that align with organizational goals.
Overview
24
24
years of professional experience
Work History
Medical Records Supervisor
The Doctors Choice Home Health Agency
9526 W. Pico Blvd
07.2021 - Current
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Follow up with with physicians for missing signed orders.
- Call physicians office to obtain and/or update office information such as fax number and/or office address.
- Oversaw the processing of subpoenas and requests for release of information.
- Provide nursing notes to our billing department.
- Call physicians office and/or hospital to obtain missing information such as face to face notes, history and physical notes and/or operative report.
- Verified accuracy of patient information in medical records.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
Medical Records
United Medical Imaging of Torrance
Torrance
04.2010 - 02.2021
- Verified all patient documentation such as, identification, insurance card, RX and insurance authorization.
- Assigned patient file to appropriate radiologist electronically.
- Assured medical reports are ready in a timely manner and faxed to the referring physician.
- Complied with any medical records requests such as reports, CD-ROM and/or films by the patients, attorneys, and case managers with HIPAA protocols.
- Corrected data discrepancies.
- Arranged phone meetings with our radiologist and referring physicians.
- Scheduled appointments when help was needed.
- Answered high volume phone calls.
- Trained new EMR employees.
- Regional medical records leader.
Medical Records
Medlink Healthcare, Inc.
Los Angeles
08.2003 - 04.2010
- Assigned all incoming faxes to patients files, such as RX, medical history notes, insurance cards.
- Called and retrieved medical records from our contracted facilities and assigned reports to the patient file.
- Complied with any medical records requests.
- Scheduled appointments when help was needed.
- Answered high volume phone calls when help was needed.
Receptionist
Law Offices of Leo Hernandez
Santa Monica
07.2001 - 08.2003
- Answer high volume phones.
- Schedule appointments.
- Filing.
Education
High School Diploma -
Palisades Charter High School
06.2001
Skills
- Customer service
- Problem solving
- Strong work ethic
- Effective communication
- Relationship building
- HIPAA compliant
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Self motivation and others
- Leader
Awards
Employee of the month numerous times in 2004-2010
Employee of the month numerous times
Took initiative on answering phones, helping other departments in scheduling patient's for radiology exams, helped solve conflicts with team members and/or patients.
Languages
English
Full Professional
Spanish
Full Professional
Employee of the month numerous times from 2004-2010
Took initiative to assist other departments to help complete company set goal.
Timeline
Medical Records Supervisor
The Doctors Choice Home Health Agency
07.2021 - Current
Medical Records
United Medical Imaging of Torrance
04.2010 - 02.2021
Medical Records
Medlink Healthcare, Inc.
08.2003 - 04.2010
Receptionist
Law Offices of Leo Hernandez
07.2001 - 08.2003
High School Diploma -
Palisades Charter High School