Summary
Overview
Work History
Education
Skills
Awards
Employee of the month numerous times
Languages
Employee of the month numerous times from 2004-2010
Timeline
Generic

INGRID CARDONA

LOS ANGELES

Summary

Dynamic and dedicated professional recognized for exceptional leadership and a talent for overcoming challenges. Strong problem-solving skills and a proactive approach ensure effective navigation of new tasks and projects. Known for adaptability, creativity, and a results-oriented mindset, consistently driving meaningful contributions that align with organizational goals.

Overview

24
24
years of professional experience

Work History

Medical Records Supervisor

The Doctors Choice Home Health Agency
07.2021 - Current
  • Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Follow up with with physicians for missing signed orders.
  • Call physicians office to obtain and/or update office information such as fax number and/or office address.
  • Oversaw the processing of subpoenas and requests for release of information.
  • Provide nursing notes to our billing department.
  • Call physicians office and/or hospital to obtain missing information such as face to face notes, history and physical notes and/or operative report.
  • Verified accuracy of patient information in medical records.
  • Tracked and monitored requests for medical records release.
  • Assisted in training new staff on medical record processing and filing procedures.

Medical Records

United Medical Imaging of Torrance
04.2010 - 02.2021
  • Verified all patient documentation such as, identification, insurance card, RX and insurance authorization.
  • Assigned patient file to appropriate radiologist electronically.
  • Assured medical reports are ready in a timely manner and faxed to the referring physician.
  • Complied with any medical records requests such as reports, CD-ROM and/or films by the patients, attorneys, and case managers with HIPAA protocols.
  • Corrected data discrepancies.
  • Arranged phone meetings with our radiologist and referring physicians.
  • Scheduled appointments when help was needed.
  • Answered high volume phone calls.
  • Trained new EMR employees.
  • Regional medical records leader.

Medical Records

Medlink Healthcare, Inc.
08.2003 - 04.2010
  • Assigned all incoming faxes to patients files, such as RX, medical history notes, insurance cards.
  • Called and retrieved medical records from our contracted facilities and assigned reports to the patient file.
  • Complied with any medical records requests.
  • Scheduled appointments when help was needed.
  • Answered high volume phone calls when help was needed.

Receptionist

Law Offices of Leo Hernandez
07.2001 - 08.2003
  • Answer high volume phones.
  • Schedule appointments.
  • Filing.

Education

High School Diploma -

Palisades Charter High School
06.2001

Skills

  • Customer service
  • Problem solving
  • Strong work ethic
  • Effective communication
  • Relationship building
  • HIPAA compliant
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Self motivation and others
  • Leader

Awards

Employee of the month numerous times in 2004-2010

Employee of the month numerous times

Took initiative on answering phones, helping other departments in scheduling patient's for radiology exams, helped solve conflicts with team members and/or patients.

Languages

English
Full Professional
Spanish
Full Professional

Employee of the month numerous times from 2004-2010

Took initiative to assist other departments to help complete company set goal.

Timeline

Medical Records Supervisor

The Doctors Choice Home Health Agency
07.2021 - Current

Medical Records

United Medical Imaging of Torrance
04.2010 - 02.2021

Medical Records

Medlink Healthcare, Inc.
08.2003 - 04.2010

Receptionist

Law Offices of Leo Hernandez
07.2001 - 08.2003

High School Diploma -

Palisades Charter High School

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INGRID CARDONA