Summary
Overview
Work History
Education
Languages
Timeline
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Ingrid Alfaro

Winnipeg,MB

Summary

Knowledgeable [Desired Position] with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Overview

24
24
years of professional experience

Work History

Navigation Co-Ordinator

Quest Health
03.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Customer Advisor Business Services

Royal Bank
07.2001 - 03.2022
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
  • Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
  • Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
  • Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
  • Cultivated positive relationships with clients while maintaining their privacy and confidentiality at all times.
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
  • Oversaw liquidity and cash management operations.
  • Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
  • Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
  • Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
  • Assisted customers in navigating financial services, offering advice on products tailored to their needs.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Education

High School Diploma -

DMCI
Winnipeg
06-2000

Languages

Spanish
Native or Bilingual

Timeline

Navigation Co-Ordinator

Quest Health
03.2022 - Current

Customer Advisor Business Services

Royal Bank
07.2001 - 03.2022

High School Diploma -

DMCI

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Ingrid Alfaro