Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Alexander

Edmonton,Alberta

Summary

With a background in various roles ranging from Customer Service Representative to Sales & Marketing Director, I posses a diverse skill set. My extensive and varied experience, combined with strong interpersonal and organizational skills, contributes as a valuable asset in any work environment requiring adaptability and effective communication.

Overview

27
27
years of professional experience

Work History

Sales

Culligan Water
06.2023 - 11.2023
  • Monitored budgeting, forecasting, expenditures and performance for accounts.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Customer Loyalty Specialist

10.2020 - 02.2021
  • Handle all incoming Calls
  • Trouble shoot any technical issue with customer
  • Wifi Trouble shooting
  • Add and remove items from customer security list
  • Set up technician appointments
  • Transfer customers to the appropriate department if and when need be
  • Perform outbound calls for follow ups
  • Customer surveys
  • Take payments update accounting schedule
  • Open new accounts
  • Maintain training modules every week
  • Attend zoom meetings
  • Keep up to date with new product and discontinued product
  • Maintain average handle time of calls and transfers and calls on hold
  • Secure all accounts that wanted to cancel
  • Research any call condition in our knowledgebase0
  • Sales & Marketing Director

Sales & Marketing Director

Best Western Plus South Edmonton/Microtel Blackfalds
07.2017 - 04.2020
  • Maintained previous and new accounts
  • Update daily activity reports
  • Schedule and coordinate all events in the banquet facility
  • Obtain new clients at given time
  • Responsible for all corporate clients
  • Responsible for Corporate contracts and pricing that was equivalent with market share
  • Meet and greet all guest checking into the hotel, meet with guest in the morning before check out
  • Register for all webinars and seminars with Best Western, follow through with any training that was required
  • Help with the front desk at any time: phones, checking in, check outs etc..
  • Facilitate Corporate Appreciation Night
  • Reply to any incoming emails in a timely manner
  • Adhere to a weekly meeting with revenue manager
  • Keep constant communication with General Manager and Front office Manager with hotel needs and wants
  • Make reservations for any group bookings or corporate clients

Office Manager

From Grime To Shine
01.2016 - 04.2017
  • Payroll
  • Sales and advertisement
  • Used Microsoft Word, Excel, and Outlook
  • Prepared Estimates with clients and their business or homes
  • Order equipment and product
  • Coordinate all jobs
  • Maintain all Occupational Health and Safety issues

Logistics Coordinator

AR Thompson
11.2013 - 09.2015
  • Responsible for all Customer Made gaskets leaving Edmonton and surrounding area as well as overseas
  • Went over all paperwork and checked in detail that all signatures and information required were present
  • Handled all incoming calls from clients and CSR's
  • Attended weekly meetings
  • Updated internal spreadsheets of outgoing product
  • Communication with all departments/Product training when required
  • Assisted with package handling and preparing orders to go out
  • Answer emails and calls in a timely fashion

Leasing Manager

Westcorp Properties
04.2012 - 10.2013
  • Daily Meetings with leasing agents
  • Update spreadsheets on an hourly basis with vacancy reports
  • Data entry
  • Renew leases
  • Assist with prospect tenants from over seas
  • Reply to all emails and phone messages
  • Ensure the accuracy of all leasing agents in the office
  • Respond to any in house complaints
  • Adhere to the Landlord and Tenant Act

CSR

Lone Pine Publishing
12.2011 - 02.2012
  • Daily Meetings with leasing agents
  • Update spreadsheets on an hourly basis with vacancy reports
  • Data entry
  • Renew leases
  • Assist with prospect tenants from over seas
  • Reply to all emails and phone messages
  • Ensure the accuracy of all leasing agents in the office
  • Respond to any in house complaints
  • Adhere to the Landlord and Tenant Act
  • CSRDecember

CSR

Bolt Security
08.2007 - 08.2011
  • Ensure all detail was accurate and correct on sales reps order forms before entering into systems
  • Date entry
  • Track deliveries
  • Follow up with client's orders
  • Attend weekly meetings
  • Answer customer and sales rep's inquiries
  • Tracked inventory
  • Met all deadlines in a fast paced environment
  • CSRAugust, Ensure all clients were hooked up to the monitoring system on a regular basis
  • Forward all new client information to our technicians to set up for installs
  • Forward customer's information to the monitoring station to set up
  • Confirmed zone signals are being accepted to the monitoring station
  • Answer calls from customers and customer service team
  • Weekly meetings
  • Stayed on top of new products

CSR

General Electric
01.2006 - 07.2007
  • Answer all incoming calls
  • Handled credit applications
  • Resolved credit inquiries
  • Authorized sales
  • Took care of any credit card limits

Collections Officer

RMA
06.2004 - 11.2004
  • Collecting bad debt
  • Arranging payment plans and promise to pay's
  • Worked with Ecollect system, data entry

CSR

Percepta
01.2001 - 08.2004
  • Answer phones
  • Call backs to customers
  • Verify detailed information
  • Maintain quality assurance
  • Assisted supervisory when required

Senior CSR

Gemma Communications
09.2000 - 12.2002
  • Promote and sell product or service for various companies
  • Achieving goals related to program objectives
  • Handled calls from irate customers
  • Trained new representatives with personal interaction and effective communication
  • Completing reports, and quality monitoring

Office Administrator

Royal Delivery
06.1996 - 05.1999
  • Daily schedule sheets for our driver's
  • Took orders from customers
  • Verified detailed information on drivers weigh bills
  • Supervised on a daily basis
  • Maintain excellent and effective communication with management and staff
  • Filing
  • Invoicing

Education

Diploma - Marketing Management

Northern Alberta Institute of Technology
Edmonton, AB
05.1996

Skills

  • Proficient in MS Applications and ACCPAC
  • Ability to perform under pressure and independently
  • Ability to handle multiple tasks, consistently meeting deadlines
  • Analytical problem-solver with the ability to find and implement effective solutions
  • Providing excellent customer service, offering information and clarification as needed
  • Positive personality with excellent communication skills

Languages

English
Native or Bilingual

Timeline

Sales

Culligan Water
06.2023 - 11.2023

Customer Loyalty Specialist

10.2020 - 02.2021

Sales & Marketing Director

Best Western Plus South Edmonton/Microtel Blackfalds
07.2017 - 04.2020

Office Manager

From Grime To Shine
01.2016 - 04.2017

Logistics Coordinator

AR Thompson
11.2013 - 09.2015

Leasing Manager

Westcorp Properties
04.2012 - 10.2013

CSR

Lone Pine Publishing
12.2011 - 02.2012

CSR

Bolt Security
08.2007 - 08.2011

CSR

General Electric
01.2006 - 07.2007

Collections Officer

RMA
06.2004 - 11.2004

CSR

Percepta
01.2001 - 08.2004

Senior CSR

Gemma Communications
09.2000 - 12.2002

Office Administrator

Royal Delivery
06.1996 - 05.1999

Diploma - Marketing Management

Northern Alberta Institute of Technology

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Ingrid Alexander