INGA DIASAMIDZE
Toronto,ON
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects in Tourism Industry Federation in Ajara TIFA.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Executive Secretary
Tourism Industry FEDERATION (non-commercial Legal Entity)
02.2019 - 05.2025
- Assisted in preparing reports and presentations for senior leadership, supporting informed decision-making processes.
- Implemented office procedures that streamlined operations, reducing administrative bottlenecks.
- Conducted research on industry trends to support strategic planning initiatives within the federation.
- Handled confidential information in professional manner.
Travel Planner Manager
Star Travel Planners LTD
05.2012 - 12.2018
- Developed customized travel itineraries based on client preferences and budgets.
- Coordinated logistics for group travel, ensuring timely arrangements and smooth execution.
- Researched and negotiated with vendors to secure competitive rates for accommodations and activities.
- Provided ongoing support to clients throughout their travel experience, addressing inquiries and concerns promptly.
- Led a team of junior planners, mentoring them on best practices in itinerary creation and client interaction.
- Implemented process improvements that enhanced efficiency in booking procedures and client communications.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction rates.
- Established partnerships with local tour operators to expand unique travel options for clients.
- Provided emergency support for travelers experiencing issues while abroad, offering prompt assistance in resolving any problems encountered during their journey.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Lecturer
Black Sea Collage Https://blacksea.edu.ge/
01.2009 - 06.2013
- Implemented innovative teaching strategies to improve learning outcomes and student retention.
- Facilitated interactive discussions to enhance critical thinking and student participation.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Senior Executive Officer
CST - Chemikalien See Transport
02.2011 - 01.2012
- Led operational strategy to enhance supply chain efficiency and reduce transit times.
- Developed and implemented safety protocols for chemical transport compliance and risk management.
- Oversaw logistics coordination, ensuring timely delivery of shipments across multiple regions.
- Mentored team members in best practices for hazardous material handling and transportation procedures.
Sales Agent
WONDERLAND DMC
09.2007 - 01.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flows while maintaining excellent customer service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams to address escalated issues and streamline service delivery processes.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Developed and maintained strong client relationships to enhance customer satisfaction.
Education
Master of Science - Business Administration And Tourism
Batumi State University
Batumi Georgia01-2011
Bachelor of Science - Tourism And Hospitality Management
Batumi State University
02-2008
Skills
- Customer services
- Advanced multitasking
- File management
- Guest relations
- Document preparation
- Meeting coordination
- Time management
- Document proofreading
Languages
English
Professional Working
Georgian
Native or Bilingual
Russian
Native or Bilingual
Turkish
Elementary
Interests
- Volunteer Travel
- DIY and Home Improvement
- Participating in local clean-up initiatives
- Volunteering
- Outdoor Recreation
- Backpacking and Hiking
- Animal Care
- Food Tourism
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Cooking
- Knitting and Crocheting
- Gardening
- Wine Tasting
- I enjoy cooking for friends and family gatherings
- Photography
- Adventure Travel
- Homelessness Outreach
- Personal Development and Self-Improvement
Timeline
Executive Secretary
Tourism Industry FEDERATION (non-commercial Legal Entity)
02.2019 - 05.2025
Travel Planner Manager
Star Travel Planners LTD
05.2012 - 12.2018
Senior Executive Officer
CST - Chemikalien See Transport
02.2011 - 01.2012
Lecturer
Black Sea Collage Https://blacksea.edu.ge/
01.2009 - 06.2013
Sales Agent
WONDERLAND DMC
09.2007 - 01.2011
Master of Science - Business Administration And Tourism
Batumi State University
Bachelor of Science - Tourism And Hospitality Management
Batumi State University