Infanta Jerline Thatheus
Ottawa,ON
Summary
Dedicated Business Analyst with 2 years of experience in process analysis and business reporting, who improved operational efficiency by 30% through cross-functional collaboration and data analysis tools like SQL and Tableau
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Farm Boy Inc
12.2022 - Current
- Developed process mapping using JIRA to enhance operational clarity in Agile methodology through clear requirement gathering and process documentation, ensuring stakeholder engagement at all stages of the cycle.
- Utilized Power BI, Tableau, and Smartsheets to track performance metrics and generate insightful reports that improved the performance metrics of the Operations team by 22% within seven months through workflow optimization.
- Collaborated with cross-functional teams in gathering requirements and creating user stories for portraying gap analysis in the system, reducing the processing time of the Standard Operating Procedure in procurement by 30%.
- Facilitated workshops to gather stakeholder feedback on process enhancements and user needs for the implemented new SCM tool.
Education
Graduate Certificate - Technical System Analysis
Fanshawe College
London, Ontario09-2022
Graduate Certificate - Marketing Management
Fanshawe College
London, Ontario09-2021
MBA - Business Analysis
Anna University
India05-2019
Bachelor of Science - Computer Science And Engineering
Anna University
India05-2016
Skills
- Workflow Analysis - JIRA, Lucidchart, Visio
- Stakeholder management
- Data assessment tools - Power BI, Tableau, Excel
- Process change improvements
- Workflow optimization
- KPI tracking
- Risk assessment
- SQL and databases
Certification
- CBAP - Certified Business Analysis Professional
- ISTQB - Certified Software Tester
Timeline
Business Process Analyst
Farm Boy Inc
12.2022 - Current
Graduate Certificate - Technical System Analysis
Fanshawe College
Graduate Certificate - Marketing Management
Fanshawe College
MBA - Business Analysis
Anna University
Bachelor of Science - Computer Science And Engineering
Anna University