INESSA RIZVIN
MONTREAL,QC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
9
9
years of professional experience
Work History
HOSPITALITY STAFF, HOST, BARISTA
LGC Associates
01.2018 - Current
- Call positions including banquet server, concert event staff and dishwasher positions
HOST/SUPPORT/DELI
WATERCOURSE FOODS
01.2023 - 04.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned tables to guests, ran food and beverage to guests, prepared to go items, made hot and cold beverages for guests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
HOST/SERVER ASSISTANT
POSTINO WINE CAFE
01.2021 - 01.2022
- Assigned tables to guests, ran food and beverage to guests
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
IN ROOM DINING SERVER/BISTRO SERVER
Marriott International
10.2019 - 02.2020
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Prepared food and beverages and served to guests
HOST/BUSSER/IN-ROOM DINING SERVER
Stonebridge Companies
01.2019 - 01.2020
- Assigned tables to guests, ran food and beverage to guests
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
SWIM INSTRUCTOR, SPORTS
YMCA
01.2016 - 01.2019
- provided skill based swim and water safety instruction to people of all ages
- Maintains surveillance of patrons in the facility; acts in the event of emergency to provide emergency care and treatment as required, monitored and referred youth basketball and soccer games
ATHLETIC CAMP COORDINATOR/CHILDCARE ATTENDANT
COLORADO ATHLETIC CLUB
01.2016 - 01.2019
- oversaw the coordination, operation and support of day camp programs on a day-to-day-basis; supported and supervised all staff; ensured camper wellness and the administering of medications and first aid; administration where/when applicable
YOUTH TRACK AND CROSS COUNTRY COACH, RECREATION IN
CITY AND COUNTY OF DENVER
01.2015 - 01.2019
- maintained surveillance of patrons in the facility; acts in the event of emergency to provide emergency care and treatment as required, instructed youth aged 5-12 in organized practices for track and field, cross country and volleyball, assisted in after school programs for youth aged 5-12
COCKTAIL SERVER
MARRIOTT INTERNATIONAL
01.2019
- Determined customer preferences to suggest appropriate cocktails and increase sales
- Anticipated guest needs and provided proactive service
- Maintained clean and organized bar area
Education
BSC - Kinesiology
Concordia University
2014
Skills
- VOLUNTEER WORK
- Physiotherapy Assistant, Jewish Hospital Notre Dame, Montreal, Canada
- Rugby Instructor, Ottawa Irish Rugby Club, Ottawa, Canada
- Group Fitness Instructor, Argyle YMCA, Ottawa, Canada
Additional Information
- English, some conversational French
Timeline
HOST/SUPPORT/DELI
WATERCOURSE FOODS
01.2023 - 04.2023
HOST/SERVER ASSISTANT
POSTINO WINE CAFE
01.2021 - 01.2022
IN ROOM DINING SERVER/BISTRO SERVER
Marriott International
10.2019 - 02.2020
HOST/BUSSER/IN-ROOM DINING SERVER
Stonebridge Companies
01.2019 - 01.2020
COCKTAIL SERVER
MARRIOTT INTERNATIONAL
01.2019
HOSPITALITY STAFF, HOST, BARISTA
LGC Associates
01.2018 - Current
SWIM INSTRUCTOR, SPORTS
YMCA
01.2016 - 01.2019
ATHLETIC CAMP COORDINATOR/CHILDCARE ATTENDANT
COLORADO ATHLETIC CLUB
01.2016 - 01.2019
YOUTH TRACK AND CROSS COUNTRY COACH, RECREATION IN
CITY AND COUNTY OF DENVER
01.2015 - 01.2019
BSC - Kinesiology
Concordia University
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