Inesa Zozuk
Edmonton,AB
Summary
Dynamic and results-driven Accommodation Assistant with a proven track record at Hotel, enhancing customer retention through exceptional service and maintaining pristine environments. Expert in cleaning, sanitizing, and customer relations, I significantly contributed to a cohesive, excellence-driven team. Demonstrated adaptability and a strong work ethic, prioritizing guest satisfaction and safety compliance.cleaner Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
2
2
years of professional experience
Work History
Accommodation Assistant
Hotel
Ireland
07.2022 - 03.2024
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Provided exceptional customer service by courteously responding to guest inquiries and resolving concerns.
- Enhanced guest satisfaction by efficiently managing room cleaning and maintenance tasks.
- Developed strong relationships with coworkers through effective teamwork, creating a cohesive housekeeping department committed to excellence.
- Maintained cleanliness standards in all assigned areas, ensuring a welcoming environment for guests.
- Demonstrated flexibility in adapting to changing priorities or demands from management while maintaining a professional demeanor.
Education
Chortkiw State Medical College
Ukraine06.2018
Skills
- Cleaning and sanitizing
- Housekeeping
- Maintenance knowledge
- Sweeping and Mopping
- Customer Service
- Health and safety compliance
- Interior and exterior cleaning
- Health and Safety Regulations
- Strong Work Ethic
- Physical Stamina
Languages
English
Limited Working
Timeline
Accommodation Assistant
Hotel
07.2022 - 03.2024
Chortkiw State Medical College