Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

INES YANDJO

Montreal,QC

Summary

Developed essential caregiving skills in private home care setting, including patient support, medication administration, and vital signs monitoring. Seeking to transition into new field by leveraging strong interpersonal and organizational skills. Adaptable and dedicated to providing high-quality service in any new role or industry.

Overview

7
7
years of professional experience

Work History

Home Care

Private
04.2023 - 05.2025
  • Changing sheets and making beds, changing bathroom linen.
  • Peeling vegetables, preparing ingredients and cutting meat to facilitate meal preparation.
  • Monitoring the stock status of cleaning products.
  • Preparing breakfast, lunch, dinner and helping him eat.
  • Walking, accompanying in relaxation activities and appointments.
  • Giving medications
  • Facilitated successful transitions for elderly clients into assisted living facilities or home care options based on individual needs assessment results.
  • Trained new hires on various tasks related to the home care industry ensuring that they deliver quality service.

Cargiver

One you love care
04.2018 - 10.2023
  • Providing around-the-clock, in-home care
  • Taking the patient to appointments
  • Delivering groceries, and helping with household chores and maintenance
  • Providing personal care and administering medication
  • Being a source of emotional support and companionship
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

TV Host

RG tv Official
06.2021 - 06.2023
  • Monitoring current events in the press and on social networks to intervene on key subjects.
  • Search for guests based on the chosen themes.
  • Research and development of new concepts in terms of content and formats to capture the attention of a changing audience.
  • Recording of programs in the studio.
  • Interview with personalities at the heart of current events.
  • Prepared thoroughly for each episode by reviewing scripts, researching topics, rehearsing lines, and coordinating wardrobe selections with stylists.
  • Conducted in-depth research on topics to enhance show content quality and maintain accuracy of information shared with viewers.

Customer Service

Disney Plus
09.2021 - 11.2022
  • Help customers with Disney Plus questions
  • Help them resolve technical issues
  • Update account
  • Troubleshoot
  • Schedule payment
  • Improved customer service levels with timely and accurate demand forecasts.
  • Delivered exceptional customer service, resulting in increased client satisfaction scores.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 100%.

Administrative Assistant

Rice organisation
04.2019 - 04.2021
  • Register refugees in a computer system.
  • Manage administrative paperwork with the State of Arizona.
  • Assist refugees in applying for state benefits.
  • Participation in administrative tasks related to personnel: payroll, monitoring of HR files, establishment of schedules, recruitment
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Computer accounting -

Augusto Neto

Some College (No Degree) -

Phoenix Collège
Phoenix, Arizona

Certificat, Cargiver -

Care lynx
Dallas, TEXAS

CPR -

Care academy
Dallas, TEXAS

Certificate -

Care Academy
Dallas, Texas

Skills

  • Empathy towards customers
  • Flexibility
  • Hospitality
  • Television show hosting
  • Customer relations
  • Word, Excel, SAP
  • Google AdWords
  • Reliability
  • Shopping (food and other)
  • Perseverance
  • Creativity
  • Attention to detail
  • Teamwork
  • Kind and caring person
  • Home care management

Language

Bilingual
Avancé
C1
French
Native or Bilingual
English
Full Professional
Portuguese
Native or Bilingual

Timeline

Home Care

Private
04.2023 - 05.2025

Customer Service

Disney Plus
09.2021 - 11.2022

TV Host

RG tv Official
06.2021 - 06.2023

Administrative Assistant

Rice organisation
04.2019 - 04.2021

Cargiver

One you love care
04.2018 - 10.2023

Certificat, Cargiver -

Care lynx

CPR -

Care academy

Computer accounting -

Augusto Neto

Some College (No Degree) -

Phoenix Collège

Certificate -

Care Academy

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INES YANDJO