Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

INES YAHIA CHERIF

Toronto,ON

Summary

A committed worker recognized for timeliness, seeking job opportunities that emphasize excellent customer service and a positive demeanor. Friendly and skilled in organization, multitasking, and fostering relationships. Capable of managing competing business or customer demands effectively. I am adaptable, fluent in various languages, and bring exceptional customer service abilities. I excel in collaborative team settings and aim to contribute as a Flight Attendant with a national airline.

Overview

3
3
years of professional experience

Work History

Mail Handler

Canada Post
07.2022 - Current
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Sorted mail according to size, shape and destination.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Planned routes and service updates to improve customer satisfaction.

Business Owner's Personal Assistant (on Call)

Custom Tapes
02.2022 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.

Front Desk Agent

Hyatt
08.2021 - 06.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Fulfillment Associate

Amazon
05.2021 - 08.2021
  • Worked at a rapid pace with a production rate over 100% to meet tight deadlines and with as minimal errors as possible to assure good quality.
  • Support team in performing daily goals and follow-up as well as ensuring production goals are being met during peak periods.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Arrive early every day to ensure the lines and workstations are prepared for the start of the shift and making sure the operations runs smoothly.

Education

Diploma - Flight Services - Operations And Cabin Managment

Seneca College of Applied Arts And Technology
North York, ON
08.2023

Skills

  • Computer Savvy
  • Production Goal Setting
  • Customer Satisfaction
  • Creative Problem Solving
  • Professional Communication
  • Detail oriented
  • Phone Etiquette
  • Team Management
  • Inventory Management
  • Skilled Multi-tasker
  • Multilingual
  • Data Entry

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working

Timeline

Mail Handler

Canada Post
07.2022 - Current

Business Owner's Personal Assistant (on Call)

Custom Tapes
02.2022 - Current

Front Desk Agent

Hyatt
08.2021 - 06.2022

Fulfillment Associate

Amazon
05.2021 - 08.2021

Diploma - Flight Services - Operations And Cabin Managment

Seneca College of Applied Arts And Technology

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INES YAHIA CHERIF