Ines Florez
Kirkland,QC
Summary
Accomplished Logistics Team Lead with a proven track record at Ray-Mont Logistics, enhancing operational efficiency and fostering team collaboration. Expert in strategic planning and problem-solving, I have significantly improved process workflows and customer satisfaction. Skilled in multitasking and team guidance, my leadership has directly contributed to the company's success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Team Lead
Ray-Mont Logistics
08.2019 - Current
- Coordinated cross-functional teams to address complex supply chain challenges, fostering strong working relationships across departments.
- Establish and maintain work load distribution for the Logistics Agents.
- Analyzed data trends to identify opportunities for process improvement, leading to increased operational efficiency.
- Collaborated closely with sales teams to develop tailored logistics solutions that met unique customer requirements.
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Enhanced team communication, resulting in improved collaboration and faster problem resolution.
- Acted as a liaison between logistics personnel and external partners, such as vendors, carriers, and regulatory agencies – fostering strong relationships that contributed to the overall success of the company.
- Preform year performance evaluations.
- Manage Team vacation.
- Ensure thorough knowledge of the customer's key markets and overall business.
- Delivering solutions to any logistics problems while maintaining a high quality of service.
Account Manager
Ray-Mont Logistics
08.2013 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Manage customer needs and inquiries in a timely and efficient manner.
- Create accurate and detailed transloading instructions.
- Create bookings by searching and providing the best routing and price options for the customer.
- Managed scheduling of shipments to meet customer expectations.
- Reduced delays by closely monitoring cargo movements and proactively addressing potential issues.
Export Traffic Coordinator
Ray-Mont Logistics
10.2012 - 08.2013
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Prepare Bill of Ladings instructions data and corrections.
- Follow up with client/shipping lines to make that the information provided on the B/L is accurate.
- Follow up with client/shipping lines to make that the information provided on the B/L is accurate.
- Invoicing.
Customer Service Representative
Mediterranean Shipping Co
01.2011 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Creating bookings.
- Dealing with agents overseas to solve Customer issues.
Export Documentation Coordinator
Mediterranean Shipping Co
05.2008 - 01.2011
- Supported regulatory compliance by ensuring all documentation adhered to established guidelines and policies.
- Bill of Lading Data Entry.
- OBL printing and releasing.
- Deal with clients and overseas agents to resolve documentation issues.
Education
Associate of Science - Bussiness Administration
Corporación Universitaria Del Caribe
Sincelejo, Colombia2003
High School Diploma -
ICFES
Sincelejo, Colombia1999
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Customer service skills
- Multitasking
- Reliability
- Critical Thinking
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Strategic Planning
- Team Guidance and Management
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Certification
- LEAD1x: Exercising Leadership: Foundational Principles, Harvard X - 2024
Party decoration, house DIY projects and traveling
I enjoy planning and decorating events and also fining and executing DIY projects for my home.
I love traveling.
Timeline
Logistics Team Lead
Ray-Mont Logistics
08.2019 - Current
Account Manager
Ray-Mont Logistics
08.2013 - 08.2019
Export Traffic Coordinator
Ray-Mont Logistics
10.2012 - 08.2013
Customer Service Representative
Mediterranean Shipping Co
01.2011 - 10.2012
Export Documentation Coordinator
Mediterranean Shipping Co
05.2008 - 01.2011
Associate of Science - Bussiness Administration
Corporación Universitaria Del Caribe
High School Diploma -
ICFES
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