Indrani Natla

• Sound Knowledge of SharePoint On-premises and in the cloud
• Web applications
• Site collections
• SharePoint security
• Permission Modifications
• Creating and configuring sites and Subsites
• Creating libraries and folders
• Creating Flows
• Updating the library views
• File Check-ins
• System access in Technical Data Copy
• Bulk file moves
• Monitored use of data files and regulated access to protect secure information
• Knowledge of the administration of Microsoft SharePoint 2010 and 2013, Active Directory
• Demonstrates an analytical and systematic approach to problem-solving
• Experience with creating and maintaining sites and site collections
• Deploy and administer SharePoint portals
• Establish and maintain end-user access policy and permissions
• This may include delegating permissions authority to other users
• Knowledge of creating and customizing SharePoint 2010 and 2013 site collections, sites, lists, libraries, workflows, and metadata
• Manage security groups, permissions, and settings
• Create workflows to improve process efficiency
• Work with business users to understand their collaboration requirements
• Provide training and support to users in small one one-on-one or group settings
• Hands-on experience with O365 products (MS Teams, OneDrive, Outlook)
• Work experience using PowerBI to create reports
• I work on MTGroup, which is an alternative tool to Active Directory which we use in Micron
• Good at Tableau: Handled Publisher access and worked on access reports
• Experience on Sharegate: Ran Permission Matrix reports for the SPO Site and did Bulk site configurations
• Handled Walker scanner Project, which helps us do in-depth analysis of IP Scan and Remediation
• Hands-on experience with Windows Active Directory, Microsoft O365 Suite, Azure, Intune, SCCM, Power BI, Virtual desktop, Remote desktop, VPN Client and many more
• Collaborated with upper management to drive strategy and implement new processes.

Worked on the below projects:

• Collab to SPO site migration project
• DRAM Node Transition (From DRM170 to DRM160 and DRM160 to DRM150)
• Bulk SharePoint Site Configuration for NAND 180 sites
• I worked as a JIRA administrator for an Atlassian Risk Remediation project: Removing anonymous access and making sure that the project had enough admins and that the access limit was within the designated threshold.
• Handled access to Process Training Materials ( Highly confidential material for the TechNode and Chipset building )
• I worked on creating a SharePoint Site ownership inventory for automation purposes
• Helped the team with the automation testing

• Perform user administration duties
• Perform root cause analysis, troubleshoot, and resolve problems
• Analyze all the incoming IT issues and provide First Call resolution or escalate it to the resolver teams for further assistance
• Analyze all trends for IT issues and prepare reports for same
• Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes
• Worked on mobile apps such as Intune and AirWatch agent
• Provided monthly reporting of SCCM patching activity and worked with local teams to resolve patching issues
• Manage SCCM Software Update Point (SUP)
• Provided excellent written and verbal documentation along with the reporting
• Worked on Office365 migration
• Hands on experience on SharePoint Online as part of the SPO migration project and started working on the same
• Establish and maintain end-user access policy and permissions.

• Provided support for Impact's facilitation and business development activities
• Provided outstanding levels of customer service to both internal and external clients
• Liaising with external customers, to anticipate and respond to their needs
• Answering and transferring internal and external phone calls – taking accurate messages and passing them on in a timely way
• Assisted the users in Password related issues
• Provided all the possible information and documents to the users globally
• Worked with the technical team to resolve the technical issues.

• Provided technical support for the new Dell XPS Systems
• Worked with customers to identify computer problems and advising on the solution
• Logging and keeping records of customer queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers can try to fix problems themselves
• Testing and fixing faulty equipment.