Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

INDRAJITH MANJAMKUZHIYIL SUNILKUMAR

Sydney,NS

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Skillful Utility Worker accustomed to stocking supplies, removing trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful. Knowledgeable Utility Worker skilled in cleaning, sanitizing and maintaining hospital areas. Positive, upbeat and devoted to achieving or exceeding challenging objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Utility Worker

Nova Scotia Health Authority
01.2023 - Current
  • Kept work area clean, neat and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Collected and disposed of trash and debris.
  • Efficiently and safely operated cleaning machines after checking changing daily work orders.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Front Desk Agent

TRAVELODGE By Windham
02.2022 - 02.2023
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Event Assistant

Cape Breton University
09.2023 - 12.2023
  • Enhanced event experience by efficiently coordinating logistics and supporting event planners.
  • Streamlined guest registration process, resulting in smoother check-ins and improved guest satisfaction.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.

Overnight Stock Associate

Walmart
04.2022 - 09.2022
  • Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
  • Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
  • Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
  • Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.

Event Coordinator

Thanima Catering Services
03.2019 - 11.2021
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Reviewed event bills to confirm accuracy and approve payment.

Education

Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality Management

Cape Breton University
Sydney, NS

Professional Diploma In Computerized Accounting - Accounting And Finance

Royal Educational Charitable Trust
Kerala, India
06.2021

Highschool - Commerce

Government Higher Secondary School Kadayiruppu
Kerala, India
01.2021

Skills

  • Restaurant Reservations
  • Guest Registration
  • Verifying Reservations
  • Common Area Maintenance
  • Lobby Auditing
  • Account Balancing
  • Professional Relationships
  • Nightly Audits
  • Tour Arrangements
  • Online Bookings Management
  • Dynamic Communication Skills
  • Constructive Feedback
  • Performance Strategies
  • Employee Retention
  • Service Quality
  • Smart Grid
  • Critical Thinking
  • Problem Detection and Resolution
  • Physical Strength and Stamina

Certification

  • Food handler certificate
  • CPR/AED certificate
  • NS SERVE RIGHT

Timeline

Event Assistant

Cape Breton University
09.2023 - 12.2023

Utility Worker

Nova Scotia Health Authority
01.2023 - Current

Overnight Stock Associate

Walmart
04.2022 - 09.2022

Front Desk Agent

TRAVELODGE By Windham
02.2022 - 02.2023

Event Coordinator

Thanima Catering Services
03.2019 - 11.2021

Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality Management

Cape Breton University

Professional Diploma In Computerized Accounting - Accounting And Finance

Royal Educational Charitable Trust

Highschool - Commerce

Government Higher Secondary School Kadayiruppu

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