Indira Sánchez
Saint-Jérôme,QC
Summary
Productive Seller possessing superior customer service mindset and 7 years of experience overseeing entire selling process from inventory creation to shipping. Hardworking and fast learner to meet companie's goals and metrics.
Overview
9
9
years of professional experience
Work History
Online Seller
Amazon's Sales Professional, Nina's Best Supplies
03.2016 - 01.2021
- Product research and listing products
- Fulfillment of orders (FBM, FBA).
- Provide Customer Service
- Manage tracking information
- Update current inventory
- Manage Amazon's selling metrics
- FBM sales control on Excel sheet.
Magistrate Assistant
Supreme Electoral Council
05.2014 - 01.2016
- Schedule and Organize daily agenda.
- Provide assistance on meetings and office activities.
- Adept in technology to perform data entry, creating reports.
- Handling incoming calls and other communications.
- Maintaining supply inventory.
- Coordinating events as necessary.
Team Lead
Equifax
10.2012 - 05.2014
- Provide CS through chat and email.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Create reports to update the company on the Team's progress.
Customer Service Representative
Sitel/Capital One
02.2011 - 03.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
CEGEP
undefined
Universidad Centro Americana UCA
High School Diploma - undefined
Colegio San Jose
Skills
- Spanish, English and Intermediate level of French
- Order Fulfillment
- Stocking and Replenishing
- Computer Proficiency
- Microsoft Office
- Shipping and Receiving Understanding
- Customer Service
- Team Work skills
- Fast Learner
DIY and Interior Design
I'm passionate about interior design at an affordable cost, therefore I like to create, transform and repurpose items to achieve my desired design.
I have very good manual skills and a creative mind.
Timeline
Online Seller
Amazon's Sales Professional, Nina's Best Supplies
03.2016 - 01.2021
Magistrate Assistant
Supreme Electoral Council
05.2014 - 01.2016
Team Lead
Equifax
10.2012 - 05.2014
Customer Service Representative
Sitel/Capital One
02.2011 - 03.2012
CEGEP
undefined
Universidad Centro Americana UCA
High School Diploma - undefined
Colegio San Jose
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